Litigated Claims Specialist II, Auto

At Zurich North America Claims we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.

Zurich North America is currently hiring a Litigation Claims Specialist to join our Auto Bodily Injury team.

At Zurich North America Claims, we prioritize work-life balance and flexibility to support your career and personal goals. Our hybrid work model is thoughtfully designed to offer employees flexibility in choosing their preferred work location while fostering meaningful in-person connections and collaborative opportunities. While this model emphasizes autonomy, occasional in-office attendance may be required.

The selected candidate should be able to report to one of our major claims hub offices on a hybrid work schedule: Atlanta, GA; Addison, TX; Parsippany, NJ; Maitland, FL; Omaha, NE; Overland Park, KS; Schaumburg, IL; Gold River, CA; New York, NY

Job Responsibilities:

Under moderate supervision, the Auto Litigation Claims Specialist II will manage multi-party commercial line claims of low to moderate complexity and exposure within specific authority limits. This role adheres to established claims-handling protocols, delivering efficient, customer-focused service.

Basic Qualifications:

• Bachelor’s Degree with 3+ years of experience in Claims or Insurance
  OR
• Zurich Certified Insurance Apprentice (including an Associate Degree) with 3+ years of experience in Claims or Insurance
  OR
• Completion of the Zurich Claims Training Program with 3+ years of experience in Claims or Insurance
  OR
• High School Diploma (or equivalent) with 5+ years of experience in Claims or Insurance
• Must obtain and maintain required adjuster license(s)
• Knowledge of insurance regulations, markets, and products
• Proficiency in Microsoft Office

Preferred Qualifications:

• Minimum of 5 years of experience managing commercial auto claims, with an emphasis on litigated files
• Strong expertise in handling bodily injury claims and navigating complex litigation processes
• Comprehensive knowledge of Uninsured/Underinsured Motorist (UM/UIM) coverage
• Proven experience in commercial lines claims management
• Active and valid adjuster license
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively
• Strong analytical and critical thinking skills, with a demonstrated ability to make sound, informed decisions
• Effective time management skills, with the ability to prioritize and manage multiple assignments in a fast-paced environment
• Collaborative team player with a track record of building productive cross-functional relationships
• Ability to explain complex financial and actuarial concepts to both technical and non-technical audiences
• Skilled in assessing claim scope and exposure, particularly for moderately complex cases
• Thorough understanding of indemnity and expense reserving practices to support accurate exposure analysis
• Expertise in strategic negotiation to drive timely and effective claim resolution

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed salary range for this position is $58,700.00 - $96,200.00, with short-term incentive bonus eligibility set at 10%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033. 
 

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Addison, AM - Atlanta, AM - Gold River, AM - New York, AM - Omaha, AM - Overland Park, AM - Parsippany, AM - Schaumburg
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No 
 
Linkedin Recruiter Tag: #LI-MD1 #LI-ASSOCIATE #LI-HYBRID