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Zurich Software Training Specialist


The ideal candidate will deliver specialized software training and support to the Zurich RCIS Regional Service Offices, to include Underwriting and Claims Processing as well as our Agent operations nationwide.  The primary focus will be training initiatives within the Crop Division and the products and services relevant to our internal and external stakeholders.


The Zurich Software Training Specalist will primarily assist in the facilitation of training and supplemental materials to support new hires and existing employees (user guides, tip sheets, self-support/on-the-job guides, release notes). He or she will deliver on training needs that may include instructional graphics, exercises, or tools (spreadsheets, forms, etc.) to be used within the larger team to deliver a wide spectrum of training solutions as they relate to RCIS onboarding and continued education.


As part of the team, this Training Specialist must be able to communicate effectively, think creatively, and utilize appropriate technology to deliver training materials in a timely manner.


They may also be tasked with analyzing the effectiveness of training and prepare documentation and presentations based on the outcome of the training. On a limited basis, this role may also support the development and design of new training materials/topics. This involves building internal relationships, promoting the RCIS business unit and using a variety of platforms to deliver core and value-added propositions.



Basic Qualifications: 

• Bachelors Degree and 3 or more years of experience in Crop, Training and Facilitation, or Curriculum Design area

• High School Diploma or Equivalent and 5 or more years of experience in Crop, Training and Facilitation, or Curriculum Design area

• Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in Crop, Training and Facilitation, or Curriculum Design area


Preferred Qualifications: 

• Strong knowledge of applicable product business offerings within RCIS
• Advanced understanding of the Crop industry, our company, market and competitors
• Knowledge of legal and regulatory environment, specifically within the Crop industry

• Intermediate knowledge of MS Office including Excel, PowerPoint and Word.  Exposure to multimedia training tools, is ideal.
Strong knowledge of instructional design practices and principles
Advanced knowledge of a variety of course development and delivery tools and methodologies
• Some Project management is helpful, along with the ability to multi-task as appropriate
• Experience working in team environment
• Highly desired:
advanced presentation and communication skills


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. 


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Anoka, AM - Schaumburg, AM - Overland Park, AM - Texas Virtual Office, AM - Minnesota Virtual Office

Remote Working: Yes

Schedule: Full Time

Nearest Major Market: Minneapolis

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