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General Liability Claims Specialist II


Zurich is currently looking for a General Liability Claims Specialist II to work out of any our North American Claims offices.


The General Liability Claims Specialist with moderate direction, handles commercial line claims of low to moderate exposure and complexity within specific limits of authority by following established protocols to ensure that claims are handled in the most efficient, effective way while delivering a customer- centric claims service.  This position is responsible for handling claims for our Direct Markets product. 


Additional responsibilities will include:


  • Documenting claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims

  • Determining liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence

  • Determining policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage

  • Providing timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate

  • Establishing reserves and performing ongoing review throughout claims cycle within authority limit by estimating and validating value of claims

  • Assessing damages by calculating applicable damages or range of damages allowed by law

  • Negotiating settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits

  • Ensuring customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts

  • Ensuring legal compliance by following state and federal laws and regulations and internal control requirements

  • Referring claims to subrogation and fraud teams by identifying potential subrogation and fraud.

  • Will manage litigation by assigning counsel within the approved panel where applicable; establishing litigation plan and budget; coordinating defense lawyer activities; continuously reviewing the potential for settlement with claimant; reviewing litigation expenses and authorizing payments.

  • Will handle non litigated claims with severe injuries and property damage claims over $100,000.

  • May be dedicated to handle claims for specific accounts to ensure consistency in service and enhance customer knowledge.


Basic Qualifications:

  • Bachelor’s Degree and 3 or more years of experience in the Claims or insurance area

  • High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area
    Zurich Certified Insurance Apprentice including an Associate Degree and 3 or more years of experience in the Claims or Insurance area

  • Completion of Zurich Claims Training Program and 3 or more years of experience in the Claims or Insurance area

  • Must obtain and maintain required adjuster license(s)

  • Microsoft office experience

  • Knowledge of insurance regulations, markets and products


Preferred Qualifications:

  • 3 or more years of experience in handling of General Liability Claims

  • Experience working in a collaborative team environment and across work groups

  • Strong multi-tasking and organization skills

As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (https://www.zurichna.com/careers/faq), including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time. 


A future with Zurich

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.


As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 


Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 


Location(s): AM - Atlanta, AM - Schaumburg, AM - New York, AM - Dallas, AM - Parsippany, AM - Rancho Cordova, AM - Los Angeles, AM - Omaha, AM - Owings Mills, AM - Rocky Hill, AM - Maitland, AM - Sacramento

Remote Working: No

Schedule: Full Time


Linkedin Recruiter Tag: #LI-MM1 

Nearest Major Market: Atlanta

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