Share this Job
Apply now »

Underwriting Account Service Analyst-Surety-Hybrid



Zurich North America is hiring an Underwriting Account Service Analyst to join our National Accounts Surety team! 


At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected. 


This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into one of the following North American office locations: Atlanta, GA, Owings Mills, MD, or Schaumburg, IL.


As an Underwriting Account Service Analyst, you will support Underwriters working on multiple lines of business with varying complexity.


In this role, you will be responsible for:


  • Performs end to end bond administration for moderate to complex business including but not limited to:

  • New Bond Entry and Rate/Quote requests

  • Adjustments and all other service requests

  • Accountable for advanced account and bond servicing for moderate to complex business including Contract and/or Commercial Accounts.  

  • Leverages expertise of systems, processes, and business needs to suggest and contribute to process enhancements to solve business challenges.

  • Works under moderate supervision responding to complex agent/broker servicing requests to ensure delivery of excellent service   Drives broker/ agent interactions and onsite calls related to account servicing matters with a planned and well-prepared purpose. Builds strong working relationships outside the team with broker counterparts.

  • Performs Quality Checks (peer review) including data input consistency and file documentation; Develops new team members and provides support and coaching to peers, based on quality results. Provides coaching and problem solving for complex transactions / issues while educating peers on the context behind the solution

  • Supports special projects as assigned


Basic Qualifications:


  • Bachelor’s degree and 2 or more years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area.


  • Zurich Certified Insurance Apprentice, including Associates Degree and 2 or mor years of experience in the Insurance, Underwriting, Finance, Accounting or Banking area.


  • High School Diploma or Equivalent and 4 or more years of experience in the Insurance, Underwriting, Insurance, Underwriting, Finance, Accounting or Banking area.


  • Knowledge of the Surety industry.

  • Knowledge of bond administration systems.

  • Experience servicing Surety accounts.

  • Experience with data collection and analysis

  • Experience with processing, rating and policy management systems used in the insurance industry.

  • Customer service experience

  • Problem solving experience

  • Experience servicing product portfolios for multiple lines of business for insurance.

  • Microsoft Office experience


Preferred Qualifications:


  • Previous experience working with Surety Bonds-Commercial and Contract Bonds

  • Previous work experience completeing leadership activities ( i.e. guiding or training coworkers in Underwriting processes or systems)

  • Knowledge of underwriting philosophy and techniques


As a condition of employment at Zurich, employees must adhere to our COVID-related health and safety protocols (, including, without limitation, a requirement that employees attest as to their vaccination status with a YES/NO, and upload proof of vaccination status, or negative COVID test results when allowable, to a third-party vendor. These are continuously re-evaluated and the requirements may change at any time.  
A future with Zurich. What can go right when you apply at Zurich?


Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet 
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 
Location(s): AM - Atlanta, AM - Schaumburg, AM - Owings Mills
Remote Working: Hybrid
Schedule: Full Time
Linkedin Recruiter Tag: #LI-MM1 #LI-Hybrid 

Nearest Major Market: Atlanta

Apply now »