Underwriting Account Service Manager (Level I or Senior Level II)

Zurich North America is hiring an Underwriting Account Service Manager (Level I or Sr. Level II) for our Specialties Construction Casualty team. We are open to hiring talent at any Zurich office location or remotely at the sole discretion of the hiring manager. While this position will be based out of a Zurich office, you will have the flexibility to work on a hybrid basis. You will partner with your manager to set a flexible work schedule that supports you, our customers, and our brokers and agents. This role will require you to be visible in the office/market three days per week.

As a member of Zurich’s Operations management team, you will have the opportunity to lead, motivate and develop the Large Property Underwriting Account Servicing team to develop and deliver customer-specific, value-added services for existing and new large accounts.

This role will be filled at either the Underwriting Account Service Manager Level I or Underwriting Account Service Manager Senior Level II. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

In this role, you will be responsible for:

• Accountable for ensuring teams meet key operational performance goals.
• Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
• Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action.
• Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies and answering policy coverage related questions.
• Participates in key account business relationships in person or teleconference with Underwriters.
• Conducts regular performance evaluations, ensures staff are meeting performances standards based on key operations performance metrics, staffing models and growth goals of the business units supported.  Regularly conduct career development conversations with staff and creates robust development plans.
• Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
• Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
• Builds strong relationships across the business.  Takes leadership role in Underwriting team huddles and meetings.
• Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance.

Basic Qualifications: Underwriting Account Service Manager Level I

• Bachelors degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

OR

Basic Qualifications: Underwriting Account Service Manager Level II

• Bachelors degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

• Bachelor’s degree
• Knowledge of Construction Casualty line of business
• Knowledge of the insurance industry and the legal and regulatory guidelines
• People management or supervisory experience
• Ability to manage and build rapport with team
• Skills in problem solving, relationship building, active listening, needs analysis
• Excellent organizational, written, oral communication and presentation skills
• Insurance Certifications
• Experience working in a production and metrics performance environment

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The combined salary range for this position is $74,300.00 - $161,000.00. The proposed salary range for the Underwriting Account Service Manager Level I is $74,300.00 - $121,700.00, with short-term incentive bonus eligibility set at 10%. The proposed salary range for the Underwriting Account Service Manager Level II is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Atlanta, AM - Boston, AM - Charlotte, AM - Chicago, AM - Cleveland, AM - Dallas, AM - Denver, AM - Gold River, AM - Houston, AM - Irvine, AM - Jersey City, AM - Los Angeles, AM - Maitland, AM - New York, AM - Omaha, AM - Overland Park, AM - Owings Mills, AM - Parsippany, AM - Philadelphia, AM - Pittsburgh, AM - Remote Work (US), AM - Rocky Hill, AM - San Diego, AM - San Francisco, AM - Schaumburg, AM - Seattle, AM - Washington DC
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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