AI Business Analyst - Commercial Insurance (Cytora Platform)

We Are Waiting for You 

Hi there!

I am Laura, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at TDC: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.  Now, I can't wait to share this exciting journey with you at the Zurich!

First off, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to ServiZurich. Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations.

What Can You Expect?

At Zurich Commercial Insurance, we are transforming the way we underwrite risk through the power of data and artificial intelligence. We are looking for an AI Analyst to join our dynamic multinational team, where you will play a key role in embedding Cytora’s AI platform into our underwriting and portfolio management processes.

This role sits at the intersection of data science, underwriting, and digital transformation — enabling Zurich to deliver faster and more consistent risk decisions. You’ll work closely with underwriting teams, data engineers, Cytora and technology partners to drive value from AI insights and support the shaping of the next generation of digital underwriting.

As an AI Analyst Commercial Insurance (Cytora Platform) you will be part of a new team that will be responsible for maintaining and enhancing our deployment of Cytora’s AI platform, an AI-powered digital risk processing solution that helps insurers transform unstructured data into decision-ready insights.

You will bridge the gap between business knowledge and AI capability. You’re part of a team that will collaborate with cross-functional teams within the Commercial Insurance business operation to deploy AI-driven solutions that enhance our operational effectiveness and drive innovation. Your work will directly contribute to our strategic goals, making your role critical to our success.

And you might be thinking: This is great, what will my day-to-day be like, at Zurich? I’m glad you asked.

As an AI Business Analyst - Commercial Insurance you will have the opportunity to:

AI & Platform Enablement

• Configure and maintain Zurich’s deployment of the Cytora platform, ensuring seamless data ingestion and model performance across lines of business.
• Partner with Cytora, IT, and data engineering teams to integrate risk insights into core Zurich systems and workflows.
• Support the calibration of AI models to align with Zurich’s underwriting appetite and risk framework.

Requirements Analysis

• Collaborate with business teams to translate their needs into clear data specifications
• Work closely with international stakeholders to adapt Cytora configurations, prompts and data schemas for country-specific requirements
• Support new implementation projects using the Cytora platform

• Maintain and extend data schemas to ensure they capture all relevant data required by business teams

Model & Data Performance

• Monitor and evaluate the accuracy and business impact of Cytora’s AI models.
• Work with data teams to improve data quality, enrichment processes, and feature engineering for AI models.
• Support continuous improvement initiatives, ensuring our AI use aligns with Zurich’s principles of Responsible AI.

Collaboration & Change Enablement

• • Act as a bridge between underwriting, data, and IT to ensure consistent understanding of AI outputs and use cases.
  • Provide training and guidance to underwriters and analysts on using Cytora’s AI capabilities effectively.
  • Support Zurich’s AI adoption strategy and contribute to global best practices in digital underwriting.

What Makes You a great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you!

Skills and experience which are essential for this role:

• • Bachelor’s degree in related disciplines to Insurance, Financial Services, Business Analytics
  • 3+ years of working experience in a Business Analyst, Insurance Operations or Data Analyst role
  • Passion about AI enablement with hands-on exploratory experience with LLMs or AI driven platforms (like Cytora) in personal or work projects
  • Proven structured business, data analysis and problem-solving skills paired with a business acumen
  • Hands-on, open-minded and solution oriented, willing to test, learn, and iterate quickly
  • Excellent stakeholder engagement and communication skills.
  • Proficiency in English, along with at least one or more other languages

Desirable skills and experiences may include

• • Familiarity with Commercial Insurance products and underwriting processes
  • Experience in data integration, API workflows, or data engineering concepts
  • Experience in process automation or digital submission triage initiatives

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

• To support your work-life balance, we have adopted a flexible working model.

• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts 
• Functional diversity benefits 
• Different social clubs such as hiking, investment, beach volley and many more
• Stock options and mortgage benefits.  

Where Are We Located?

Barcelona, Via Augusta.

#Li-hybrid

We Are Waiting for You.

Can you see yourself in this role? Don’t wait any longer! Apply by sending your CV in English.

If not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

ServiZurich – Your Talent, Our Strength

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  ES - Barcelona 
• Remote working: Hybrid
• Schedule: Full Time
• Recruiter name: Laura Santamaría Rodríguez