AI CX/UX Research Internship

At Zurich Duo, we are more than creators - we are innovators, problem-solvers, and experts - crafting with purpose and evolving together to drive meaningful impact for our customers and the business.

Our can-do attitude is our foundation, and learning never stops. We take a hands-on approach, encouraging curiosity and continuous growth in a supportive, dynamic, and equal environment. Passion drives us, collaboration fuels us, and excellence defines us. Every challenge is an opportunity, every success is shared.

Rooted in Zurich and globally curious, we are strategic allies who accelerate business goals and shape the future together. At Zurich Duo, your creativity thrives, your voice matters, and your impact is real.

About the Opportunity

We’re looking for a curious, hands‑on AI CX/UX Research intern to support the transformation of our in‑house design agency as part of our Zurich AI Lab. You’ll help test AI tools, document simple workflows, and assist with UX and CX research and design tasks. This role is about learning by doing, with close guidance from senior team members.

What you’ll do

• Assist with tool testing: follow test plans to trial AI features for tasks like drafting research notes, generating UI variations, or clustering insights.
• Document findings: capture results, screenshots, and simple comparisons; summarize what worked, what didn’t, and why.
• Create basic assets: help build prompt snippets, checklists, and templates aligned to our brand and accessibility guidelines.
• Support CX/UX research: take notes in sessions, help prepare discussion guides, organize and tag insights after studies.
• Support design tasks: update wireframes, tidy file structures, and prepare simple prototypes in Figma under direction.
• Help with enablement: assist in preparing demo slides or short how-to guides for the design team.
• Follow our standards: apply privacy, security, and ethical use guidelines in daily tasks.

What you’ll bring

• Current enrolment in a Bachelor’s or Master’s programme in Design, Multimedia, Human‑Computer Interaction, Media Production, or a related field.
• Practical experience (personal projects, coursework, internships) with generative AI tools for text, image and/or video. Familiarity with prompt engineering and model behaviour (capabilities/limitations).
• Basic video production skills: storyboarding, editing (e.g., Premiere Pro, Final Cut), or motion graphics (After Effects) — or a strong willingness to learn.
• Strong visual sense and understanding of brand, layout and storytelling.
• Comfortable working with creative and multi‑disciplinary teams.
• Curious, experimental mindset with a focus on measurable outcomes and continuous learning.
• Good written and verbal communication skills; ability to explain technical concepts to non‑technical colleagues.

What’s in it for you

• Real, hands‑on experience shaping AI‑driven creative production in a global insurer.
• Mentorship from experienced designers and engineers.
• Opportunity to present work to senior stakeholders and influence change.
• Learning budget and access to learning resources and workshops.
• Competitive internship stipend (details depend on location) and flexible working arrangements.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  ES - Barcelona 
• Schedule: Part Time
• Recruiter name: Marcel Sanz Quintana