Business Change and Engineering Manager

Our opportunity

Are you passionate about enhancing customer and employee experiences by simplifying and digitalizing insurance business and functional processes? As a Business Change and Engineering Manager at Zurich Insurance Group, you will engage with Business Units and Group Functions globally to rethink and reinvent the way we provide services to our customers and stakeholders. Your role will be pivotal in driving continuous improvement and transformations through process re-engineering and redesign, aiming to deliver more effective and efficient services by increasing productivity. You will leverage cutting-edge Artificial Intelligence and digital technologies to drive innovation and transform the business, ensuring we stay ahead in a rapidly evolving industry.

Your role

As a Business Change and Engineering Manager within the Business Change and Engineering team, your main responsibilities will include

·       Supporting Process Changes: Assist in improving business outcomes and customer experiences by increasing productivity.

·       Contributing to Continuous Improvement: Support enhancements in the insurance value chain, from sales and distribution to finance operations, underwriting, and claims.

·       Product Engineering Support: Conduct market research, assist in designing and re-engineering insurance products, and ensure compatibility with relevant platforms and UX standards.

·       Leveraging AI and Automation: Implement and leverage generative AI technologies and automation to accelerate business transformation and successful adoption.

·       Digitalization: Drive the digitalization of core insurance business processes to enhance efficiency and effectiveness.

·       Enabling Technical Excellence: Foster a culture of technical excellence within the team and across the organization.

·       Supporting Solution Development: Coordinate with various technical and business expertise to define and develop fit-for-purpose Technology, Data, Process, Product solutions and implementation plans.

·       Project Management: Lead individual multi-disciplinary projects, ensuring on time and on budget delivery

·       Change Management Support: Ensure appropriate change management and implementation in the business, including transition to “business as usual” model.

Your Skills and Experience

As a Business Change and Engineering Manager your skills and qualifications will ideally include:

·       Relevant Experience: minimum 5 years of operational and business experience, including insurance-related functions such as underwriting, sales, claims, or customer support.

·       AI Expertise: Experience in implementing and leveraging AI and automation technologies to accelerate business transformation and successful adoption.

·       Project Management: Basic project management skills with experience in supporting large programs across different functional areas.

·       Process Engineering: Familiarity with Six Sigma/Lean methodologies, process re-engineering, and automation.

·       Analytical Skills: Strong quantitative and analytical skills to generate insights from various data sources.

·       Communication Skills: High degree of communication skills coupled with the ability to build relationships at all levels.

·       Technical Excellence: Proficiency in defining and utilizing frameworks such as capability models, process frameworks, and product models.

·       Goal-Oriented: Highly goal-oriented with a strong emphasis on achieving measurable outcomes.

·       Language skills: Fluent in English and a second European language is a must

What we offer?

 As well as a competitive salary and a yearly bonus we offer:

• Flexible hours
• Wide range of internal and external trainings, including free English, German and Spanish classes depending on the needs
• Ticket restaurant or flexibility to exchange it for other benefits
• Life, accident, and Health Insurance
• Collective Life Retirement Plan
• 2000 referral bonus if you bring other talented people like you
• Special banking and insurance conditions plus Exclusive Employees discounts
• Functional diversity benefits
• Events: summer and Christmas party, different activities like hiking, investment, beach volley club and many more

#LI-Hybrid

Primary work location is Barcelona, Poblenou. Please apply with your CV in English.

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

Diversity & Inclusion

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

Por qué elegir Zurich

En Zurich, nos gusta pensar con originalidad y desafiar el statu quo. Adoptamos un enfoque optimista centrándonos en los aspectos positivos y preguntándonos constantemente ¿Qué puede salir bien?

Somos un empleador que ofrece igualdad de oportunidades y que sabe que cada colaborador es único ¡lo que hace que nuestro equipo sea el mejor! 

Colabora con nosotros mientras exploramos constantemente nuevas formas de proteger a nuestros clientes y al planeta.

Nueva requisición de puesto creada:  ES - Barcelona
Trabajo remoto: Hybrid
Programar : a tiempo completo
Nombre del reclutador: Marta Perez Llonch
Fecha de cierre: