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Organizational Transformation Specialist


Our opportunity


Would you like to help Zurich providing an enhance customer and employee experience by simplifying and digitalizing its business and functional processes?


 The Organizational Transformation Specialist engages with Business Units and Group Functions to rethink and reinvent the way we provide services to our customers and stakeholders. This role is responsible to drive continuous improvement through process re-engineering and re-design. The goal is to deliver more effective and efficient services by reducing waste and inefficiencies.


The Business Engineering team acts as a Center of Excellence and supports the streamlining of business processes in BUs & Group Functions through simplification and digitalization, driven by a lean culture. The team closely collaborates with other GTO teams such as “Business Change” and “Home of Automation” to leverage on business and technology expertise and to deliver a holistic and effective transformation.


Your role


As a Organizational Transformation Specialist within GTO, your main responsibilities will involve:


  • Designing and implementing changes to processes that improve business outcome and customer experience, eliminate waste and reduce cost
  • Drive continuous improvement along the insurance value chain, from sales and distribution to finance operations, along with underwriting and claims
  • Deliver projects for Business Units and Group Functions in the following disciplines:
  • Process mining
    • Process discovery, incl. process model design and visualisation
    • Conformance checking (to specs, compliance, etc.)
    • Performance analysis (time, cost, quality) and gap identification
  • Process re-engineering
    • Reducing or eliminating duplicate and parallel activities
    • Minimizing labor-intensive tasks and processes and rationalizing manual workloads
    • Improving/maximising the utilization of the existing IT assets and functionalities
    • Operating model and process redesign
    • Implementing improvement programs supported by detailed feasibility analysis, realistic and quantifiable measures and incentives
  • Process re-inventing
    • Greenfield process design in line with new customer journeys to deliver a seamless experience
    • Disruptive operating model and process design enabled by digital capabilities
    • Implementing greenfield programs supported by detailed feasibility analysis, realistic and quantifiable measures and incentives


Your Skills and Experience


As a Organizational Transformation Specialist  your skills and qualifications will ideally include:


  • At least 3 years of experience in business process engineering/operational excellence
  • Demonstrated Six Sigma/Lean experience
  • Sound experience in process mining and re-engineering, incl. automation
  • Knowledge of core insurance processes
  • Strong quantitative capabilities coupled with the ability to generate insights from a variety of data sources
  • Exceptional analytical and interpersonal skills, along with an intense customer focus
  • Highly goal and result oriented
  • We are looking for someone results driven, influencer, with strong communications skills, as job’s core deliverables rely on supporting, influencing or negotiating with a broad range of internal stakeholders.  


Additional Information


 As well as a competitive salary and a yearly bonus we offer benefits package which includes:

  • Option to work remotely within Spain even up to 100% - you choose
  • Flexible working hours
  • Wide range of internal and external trainings
  • Free English, German and Spanish classes depending on the needs
  • Ticket restaurant
  • Life Insurance
  • Pension Plan - after 1 year in the company
  • Referral bonus if you bring other talented people like you
  • Special banking and insurance conditions
  • Exclusive Employees discounts


Primary work location is Barcelona, Poblenou. Please apply with your CV in English by clicking on the button “Apply online”.


Who we are


Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.


So be challenged. Be inspired. Help us make a difference.


Diversity & Inclusion


At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.



You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s):  ES - Barcelona 
  • Schedule: Full Time
  • Recruiter name: Perez Llonch Marta

Apply now »