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Data Business Intelligence (DBI) Service Manager


Our opportunity


Data Business Intelligence (DBI) Service Manager


In this role, you will be responsible for the delivery of Enterprise Data Analytics & Architecture delivery services across all platforms, including integration points between them, managing a service team. You will proactively manage relationships and communications with business and outsourcing partners and effectively address escalations related to application issues and drive service improvement.




Your role


As Data Business Intelligence Service Manager, your main responsibilities will involve:


  • Manage the service delivery for assigned application portfolio spanning across different segments according to Service Level Agreements managing a service team.
  • Report overall application service performance to different business stakeholders proactively taking action to address issues and gaps with the business.
  • Engage in major incident management and problem management.
  • Proactively drive communications to the business (e.g. Incident alerts, change freezes, etc.).
  • Contribute to the service management strategy and definition of reusable frameworks.
  • Manage customer satisfaction and service improvement programs, as well as escalation and complaint management.
  • Manage the Project hand-over process into operations and Approve operational readiness for projects and releases.
  • Collaborate with Project Management, Solution Architecture teams, Platform Teams to ensure the operational aspects of a solution are considered.
  • Maintain a business-oriented IT service catalogue for the relevant portfolio of applications.
  • Monitor critical application governance and report on service level performance, generating improvement actions where necessary.
  • Contribute to the definition of new vendor services in close collaboration with Sourcing Management.
  • Ensure compliance with appropriate internal control and regulatory requirements for both internal and external suppliers, provide assistance and support for audits, where applicable.





Your Skills and Experience


As Data Business Intelligence Service Manager, your skills and experience will ideally include:

  • University level education or equivalent.
  • Prior experience working in a finance service, preferably insurance.
  • Knowledge of BI tools with functional and technical background in SAP BW and SAP BW4/HANA.
  • Some knowledge in SAP Analytic Cloud and Platform (SAC/BTP) will be appreciate.
  • Solid experience in Service Management and related processes (e.g. ITIL).
  • Communication/presentation skills, team management, relationship management.
  • Ability to work effectively in a global organization across different geographies, under time pressure and to manage ambiguity.
  • Fluent in English (spoken and written).
  • German will be well considered.




Additional Information


 As well as a competitive salary and a yearly bonus we offer benefits package which includes:

  • Option to work remotely within Spain even up to 100% - you choose
  • Flexible working hours
  • Wide range of internal and external trainings
  • Free English and Spanish classes depending on the needs
  • Ticket restaurant
  • Life Insurance
  • Pension Plan - after 1 year in the company
  • Referral bonus if you bring other talented people like you
  • Special banking and insurance conditions
  • Exclusive Employees discounts


Primary work location is Barcelona, Poblenou.

Please apply with your CV in English by clicking on the button “Apply online”.



Who we are


Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.


So be challenged. Be inspired. Help us make a difference.


At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

You are the heart & soul of Zurich! 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!


  • Location(s): Barcelona, Spain
  • Remote working: yes, within Spain
  • Recruiter name: Marina V. Aragonés

Apply now »