FCRS Operations Manager

Our opportunity

Curious working in a stimulating and challenging environment of a multinational company? We are looking for an experienced Operations Manager with expertise and know how around managing a team of highly experienced subject matter experts and financial crime risk management solutions. Apply for this exciting position in Financial Crime Risk Services (FCRS) T&O Strategy & Governance and support Zurich’s Financial Crime Risk Management strategy!

FCRS provide Financial Crime detection system services to over 30 Zurich Business Units globally to help detect, prevent, and disrupt Financial Crime and is currently delivering a transformation program to centralize Zurich Groups Financial Crime controls.

Your role

Key Accountabilities:

Manages employees, directing selection, technical training and career development of their teams. They administrate and direct operations to provide prompt, accurate and dependable service to customers. They identify opportunities and risks associated with changes in internal and external environments by developing and implementing short-term and long-term operational goals. They drive the implementation of operational and change projects for a function or business area to deliver defined objectives with allocated resources and in timescales typically of less than one year. They push support to cross-functional projects (e.g., with local Information Technology and project delivery teams) to ensure technology infrastructure is in line with operating model and business plans. They monitor and review the performance and behavior of team members and take action to ensure compliance with the company´s risk and compliance policy and codes of conduct.

As a FCRS Operations Manager your main responsibilities will involve:

• Day to day management of a team of highly skilled, high performing team members including training, development, performance management and recruitment.
• Relationship/Stakeholder Management is key as this role will have responsibility for maintaining and developing effective relationships with both internal and external parties who are either key participants within the scope of the services being provided, or recipients of the services being provided.
• Risk Identification and Assessment: Provides insights into risks and how to effectively mitigate and manage them.
• Risk Appetite: Understands the risk appetite and tolerance for areas of responsibility.
• Assurance: Leads assurance activities, validates findings and observations with relevant stakeholders and documents results
• Negotiation, working with internal and external Stakeholders to identify appropriate solutions to problems, issues and escalations.
• Problem Solving with an agile ability to identify, analyze and construct solutions to complex problems arising from external changes e.g., regulatory as well as changing stakeholder needs and service changes.
• Root-Cause Analysis, analyzing issues post-resolution and recommending actions to senior management both inside the function and across the wider business to prevent recurrence and improve delivery standards.
• Delivery Standards Development, ensuring that all KPI’s and SLAs are met or exceeded and supporting the further evolution of the standards of service being offered by the service.
• Decision-Making, this role will need to operate with a high-level of autonomy and using personal judgement for taking commercial or operational decisions on the resolution of issues within appropriate authority levels.
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Your Skills and Experience

As a FCRS Operations Manager your skills and qualifications will ideally include:

• A proven track record in Operational Management, Risk Management and Service Delivery
• An energy to positively manage and help develop a highly motivated team of SME’s.
• Extremely organized, able to multitask, delegate, get the very best out of people, effective prioritization skills with a clear view and understanding of the bigger picture.
• Proactive identification of issues, proven problem-solving skills with effective resolution outcomes
• Solution orientated and strategic thinking to successfully deliver the desired outcome.
• Excellent communication and interpersonal skills to foster collaboration and build strong relationships with diverse global stakeholders/senior stakeholders.
• Experience in a complex and challenging environment (i.e., large organizations)
• Ability to deliver effective management information and reporting.
• Experience in Financial Crime Detection Systems, and an understanding of Sanctions and Anti Money Laundering
• Fluent written and spoken English is essential.

Additional Information

As well as a competitive salary and a yearly bonus we offer benefits package which includes:

• Option to work remotely within Spain even up to 100% - you choose.
• Over 300 euros net to set up your home office and additional monthly home office allowance
• Flexible working hours
• Wide range of internal and external trainings
• Free English, German and Spanish classes depending on the needs.
• Ticket restaurant
• Life Insurance
• Collective Life Retirement Plan - after 1 year in the company
• Referral bonus if you bring other talented people like you.
• Special banking and insurance conditions
• Exclusive Employees discounts

#LI-Remote

Primary work location is Barcelona, Poblenou. Please apply with your CV in English by clicking on the button “Apply online”.

Who we are

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

Diversity & Inclusion

At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference.

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  ES - Barcelona 
• Remote working: Yes
• Schedule: Full Time
• Recruiter name: Raquel Martin Blanco