We Are Waiting for You

Hi there!

I am Álvaro, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.  Now, I can't wait to share this exciting journey with you at Zurich!

First of all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

The Genesys Cloud Contact Center Engineer will be responsible for the design, implementation, and maintenance of the Genesys Cloud Contact Center platform. The ideal candidate will have extensive experience with Genesys solutions and a strong understanding of contact center operations. This role involves working closely with stakeholders in multiple countries to ensure the contact center infrastructure delivers on the desired business outcomes and meets the evolving needs of the business community.  This role will also assist with enhancing the Contact Center product portfolio, defining the product roadmap & direction based upon business requirements, business data, and market trends. Applicant will be responsible for partnering with our Genesys Cloud platform support provider to ensure solutions delivered align to Zurich’s standards and business requirements. 

What Can You Expect?

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I’m glad you asked.

As a Genesys Subject Matter Specialist you will have the opportunity to:

• Work with our suppliers to establish and document standards and blueprints.  Support development and implementation activities, ensuring new functionality aligns with standards and blueprints. 
• Work with our suppliers, helping with management of operational run, enhancements and platform changes.  Support operational functions including change, problem and incident management.
• Provide support for supplier management – Monitor and manage the delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
• Work with internal IT stakeholders to support integrations, governance processes and architecture/design.
• Support engagement to country representatives, working closely with the product delivery manager.   Share knowledge and best practices with our stakeholders and serve as a technical escalation resource where additional expertise is required. 

What Makes You a great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you!

• 3-5 years of experience working with Genesys Cloud contact center solutions including Genesys Cloud Architect, workforce engagement/management tools, digital channels, interaction analytics, and AI capabilities.
• Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
• Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
• Proven experience in designing and implementing contact center solutions.

• Genesys Cloud tools including Architect, Genesys Cloud Agent Scripter, Genesys Cloud CLI
• Experience with JSON, RegEx, and restful API/web services.  
• Designing, creating and managing table-driven and dynamic workflows.

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

• To support your work-life balance, we have adopted a flexible working model.
• Option to work abroad up to 25 days yearly.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts 
• Functional diversity benefits 
• Stock options and mortgage benefits.

Where Are We Located?

Barcelona, Poblenou.

#Li-hybrid

We Are Waiting for You.

Can you see yourself in this role? Don’t wait any longer! Apply by sending your CV in English.

If not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

Zurich Technology Delivery Center – Your Talent, Our Strength

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  ES - Barcelona 
• Schedule: Full Time
• Recruiter name: Alvaro Gallego Zazo