International Service Support

#LI-Hybrid

What can go right when you can bring your whole self to the workplace? At Zurich, we work every day so that you can find a place to be who you are. We are not perfect, but we continually strive to be better. We believe in diversity and its richness.  

Taking care of your well-being is our top priority, that's why we are committed to flexibility so that you can give your best, by taking care of what matters most to you.  

Protecting the environment is in our DNA. You will be able to get involved with real actions that generate impact to build a more sustainable planet and future.  

Can you imagine how epic it could be to work in a company that drives change? We have already started and are continuously reinventing the way of doing insurance. Have you heard of Klinc, our 100% digital insurance that’s already nailing it? 

To build a brighter future, we need epic gestures. Will you join us on this journey? 

Get to know the International Programs Service Center (IP SC) area:

We are truly multinational team dedicated to support all Zurich Entities worldwide with an implementation of Complex International Insurance Solutions for their most important customers such as Nestle, Inditex, Volkswagen, ING, Prada, etc. On a daily basis we use different Zurich Applications to ensure that all Zurich Policies are fully compliant with the legislations and meet local requirements. Our main responsibilities include understanding the needs of each International Zurich Entity we are working with and provide high-quality services that fulfil the expectations of our customers in terms of policy issuance speed, quality of the documentation and timely resolution of internal queries. All these Key Performance Indicators (KPI) are thoroughly followed up by International Operations Management, which is our Reporting Unit and first level of contact within the Corporate Center in Zürich, Switzerland.

What will be your challenge? 

Your main objective will be coordination with Zurich Offices all around the world, manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience.

What will your day-to-day life be like?   
 

• Quality check of the Insurance Conditions for specific Lines of Business provided by all Zurich Entities worldwide (more than 24 countries)
• Timely feedback in case of any issues identified and if required follow up communication for additional clarifications
• Alignment of the instructions between different IT systems used within Zurich Entities on International level
• Direct contact with offshoring team that performs administrative work and manual activities for population of documentation and internal IT systems
• Thorough Quality Check of all the activities performed by the offshoring team and reporting of any errors and mistakes for continuous quality improvement
• Daily contact with our international counterparts involved in implementation of Zurich Insurance locally (more than 30 countries)
• Support Central Project Team with development and implementation of new technological and digital solutions

 
What will you need to succeed in the role?

• High school diploma/GED (high school equivalency)
• Microsoft Office experience.
• Customer service experience.
• Problem solving experience.
• Ability to handle multiple priorities and change
• Solid verbal and written communication skills in English.
• Insurance knowledge preferred, but not compulsory.

#PorSerDeZurich 
 

At Zurich, your wellbeing is our top priority, and we want to take care of you. These will be some of your top perks: 

• FlexWork: We love flexibility. We want to offer you a flexible hybrid mode so that you can organize your work schedule as you wish. We also offer you a home office extra bonus.  
• Restaurant Vouchers: We want you to enjoy your favorite restaurants and deliveries from Monday to Sunday.  
• At Zurich, your rest is important to us. You will have 25 days off to spend with your loved ones. You will have an extra day off for your birthday to spend quality time doing what you enjoy the most.  

• Every year you will have a day to invest in your favorite volunteer project. 
• Flexible remuneration: You will be able to choose what suits you best! Choose from medical insurance, training, volunteering programs, kindergarten, etc.  
• Zurich gives you amazing opportunities to grow professionally within the company. You will have the chance to move to a different area in a local or international scope.  
• We care about your professional development; you will have lots of learning courses, personal mentoring, digital development courses, etc.  
• Would you like to take your English to the next level? With us you will have the opportunity to take classes.
• Get secure! We have many discounts on our Zurich insurances, pension plan and life insurance. We also have discounts on banking and insurance products.  

• Mens sana in corpore sano. Are you a runner or would you like to start? You will have free registration for our top races. Do you prefer working out at the gym? No worries, we also provide our employees with discounts on gym memberships.    
• Referral bonus if you bring other top talent like you. 

"Zurich wins Top Employer 2023 after being in the Top Employers list for the last 16 years” 

At Zurich, we are proud of our colors, and we truly believe that a diverse team makes all the difference. We want to onboard diverse, unique and awesome talent. To make sure no one is left behind, we apply an equal opportunities policy. 

We are building a company where everyone is welcome. As part of our inclusive work environment and culture, we are always learning, listening and adapting to you, and your individual needs. Ask us about the functional diversity accommodations available here at Zurich!  We would love to meet you!

Being yourself is our priority, because together we can achieve more.

Come join us and do something epic together! #HagámosloÉpico!