We Are Waiting for You

Hi there!

I am Álvaro, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at Zurich Technology Delivery Center: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.  Now, I can't wait to share this exciting journey with you at Zurich!

First of all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions.

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale.

Our opportunity

At Zurich, we are committed to creating a dynamic and inclusive environment where innovation thrives and employees feel empowered to make a difference. As a AIEP Service Delivery Manager, you will have the unique opportunity to play a pivotal role in shaping the future of our operational excellence. Our focus is on delivering exceptional service while navigating the complexities of a rapidly evolving industry.

We work collaboratively, leveraging cutting-edge technologies and fostering strong relationships across teams to drive meaningful results. You will be at the forefront of operational initiatives, working closely with technical teams to ensure seamless application performance and support.

What Can You Expect?

As the AIEP SM Delivery Manager, you will manage technical details to ensure seamless operations for your portfolio and support the Service Manager with specific challenges. Your analytical skills will be vital in identifying discrepancies during financial reviews, while your problem-solving orientation will help address daily operational issues. Collaboration with cross-functional teams will be key to driving improvements and enhancing efficiency.

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I’m glad you asked.

As a Service Manager you will have the opportunity to:

• Ensure seamless operations and services for your portfolio by proactively managing technical details and any application impacting events.   
• Keep an eye for detail while doing finances, service reviews to spot any discrepancies or gaps before presenting or reporting anything to the customer. 
• Handle new requests from your customer on time and budget
• Collaborate with cross-functional teams to drive operational improvements and efficiency. 
• Be able to gather new requirements for any new opportunity with your customer and being accountable end-to-end from the requirements gathering until BAU

What Makes You a great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you!

• Demonstrating fluency in English, both written and spoken, to facilitate effective communication.
• Applying knowledge of Databricks and/or Fabric to understand technical challenges.
• Being able to manage new demand, understand customer needs and translate them into a technical requirements
• Exhibiting strong soft skills, including proactivity and effective communication.
• Bringing up to 3 years of relevant experience in service management or a related field. 

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer:

• To support your work-life balance, we have adopted a flexible working model.
• Option to work abroad up to 25 days yearly.
• Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts 
• Functional diversity benefits 
• Stock options and mortgage benefits.

Where Are We Located?

Barcelona, Poblenou.

#Li-hybrid

We Are Waiting for You.

Can you see yourself in this role? Don’t wait any longer! Apply by sending your CV in English.

If not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

Zurich Technology Delivery Center – Your Talent, Our Strength

You are the heart & soul of Zurich! 
 

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. 

Let’s continue to grow together!

• Location(s):  ES - Barcelona 
• Schedule: Full Time
• Recruiter name: Alvaro Gallego Zazo