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ServiceNow Solution Architect


Our opportunity


We are seeking a ServiceNow Solution Architect to join our ServiceNow team in support of the expansion of the global Service Now Platform for Zurich & Farmers Insurance.


As a ServiceNow Solution Architect you will be accountable for the design and implementation of our next generation of best in class ServiceNow solutions. Creates and maintains constructive and supportive relationships with Business Partners and ensures all projects are initiated within IT’s delivery framework and satisfies Business Partner’s needs while aligned to both IT and Business Partner strategy. The Service Now Center of Excellence and Innovation implements, supports, maintains, and upgrades Enterprise ServiceNow solutions. The successful candidate must establish and maintain relationships both within both Zurich and Farmers IT decision makers and with external clients.


Your role


As a ServiceNow Solution Architect your main responsibilities will involve

  • Represent IT in the development and continual review of all BP strategy and plans.
  • Works with leaders across the organization to understand business strategies, direction, and identify needs.
  • Captures, maintains, and publishes business, information, and technical architecture artifacts.
  • Develops reference architectures, standards, and guidelines leveraged across the organization.
  • Leads or participates in enterprise vendor, technology, and tool selection.
  • Engages with enterprise project and portfolio management processes to evaluate opportunities and provide guidance on initiatives.
  • Facilitates complex design and technical discussions, reconciling differing opinions and driving the decision making process.
  • Presents architectural decisions and proposals to stakeholders to explain how business strategy alignment is satisfied.
  • Collaborates with solution architects, IT leadership, and delivery teams to ensure alignment with target and reference architectures, provide guidance, solicit feedback, and identify enterprise IT needs.
  • Proposes the development of enterprise IT assets and services for use across business units.
  • Performs in a solution architect capacity for enterprise initiatives.
  • Creates high-level architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms.
  • Provide consultation on complex Big Data projects and is considered to be the top level contributor/specialist.
  • Support for large number of Application Development and Architecture.
  • Help advance applications for future capabilities.
  • Builds high quality deliverables.
  • Provides advanced technical guidance and advice on initiatives.
  • Draws on deep technical experience working with an array of applications and technologies requiring depth, breadth and versatility to evaluate design alternatives for technical feasibility and provide recommendations to development teams and business partners.
  • Participates in efforts to increase performance effectiveness.
  • Identifies key capability gaps and how to address them.
  • Works across domains and teams to optimize solutions, build competency and share experience.
  • May guide a team of developers through the project to completion.


Your Skills and Experience


As a ServiceNow Solution Architect your skills and qualifications will ideally include:

  • Experience interacting with IT Leadership at all levels.
  • 5 or more years of experience with ServiceNow in an enterprise production environment.
  • 2 or more years of architecting ServiceNow deployment
  • Strong experience designing and implementing catalog items, record producers, and order guides in a multi-catalog environment for consumption from the Platform view and the Service Portal
  • Hands-on experience deploying and maintaining ServiceNow solutions
  • Demonstrate a strong understanding of the underlying ServiceNow framework and architecture.
  • Demonstrate a strong technical understanding of integrating systems with ServiceNow.
  • Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical and non-technical people.
  • Demonstrate a strong understanding in the following ServiceNow technologies/modules:
    • HR Case Management
    • Incident, Problem, Major Incident Management and Change Management
    • Service Portal
    • Integrations

Preferred Technical and Professional Experience

  • Understanding of Windows, UNIX, and Linux Server infrastructure and administration, Active Directory, LDAP, Group policy objects and permission levels.
  • Knowledge of the operational use of systems monitoring tools, includes Splunk, Microsoft SCCM/SCOM, Dynatrace.
  • Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization.


Additional Information


As well as a competitive salary and a yearly bonus we offer benefits package which includes:

  • Option to work remotely within Spain even up to 100% - you choose
  • Flexible working hours
  • Wide range of internal and external trainings
  • Free English, German and Spanish classes depending on the needs
  • Ticket restaurant
  • Life Insurance
  • Pension Plan - after 1 year in the company
  • Referral bonus if you bring other talented people like you
  • Special banking and insurance conditions
  • Exclusive Employees discounts


Primary work location is Barcelona, Poblenou. Please apply with your CV in English.


Who we are


Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.


So be challenged. Be inspired. Help us make a difference.


At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

#LI-Remote, #LI-Hybrid #LI-Onsite

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