Sr Director of Digital & AI Transformation Programs

We Are Waiting for You  

Hi there!  

I am Marta, the recruiter for this position. Nice to meet you!  

First, a little bit about what I like the most about working at Zurich Technology Delivery Center: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.  Now, I can't wait to share this exciting journey with you at Zurich! 

First of all, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier. 

Who Are We? 

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to our Technology Delivery Center (TDC). Established in Barcelona in 2006, the TDC operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units. 

In essence, Zurich TDC is where technology meets the vast reach of a multinational company. We specialize in areas such as software development, data analytics, cybersecurity, and IT infrastructure. Our primary mission is to support Zurich's strategic goals and enhance operational efficiency through innovative technology solutions. 

If you're considering a role with us, know that you'll be joining a hub of technological excellence dedicated to driving Zurich's success on a global scale. 

What Can You Expect? 

And you might be thinking: This is great, what will my day-to-day be like, at TDC? I’m glad you asked.  

We are seeking a strategic Senior Director of Digital & AI Transformation Programs to design, lead, and deliver our highest-priority enterprise transformations. This role is central to defining and executing the future-state operating model, embedding AI and intelligent automation at the core of our global services and processes. You will own the end-to-end program lifecycle for strategic initiatives, ensuring they deliver targeted business outcomes, foster adoption, and build sustainable capabilities.

As a Sr Director of Digital & AI Transformation Programs  you will have the opportunity to:  

1. Strategic Program Design & Leadership

• Design and architect enterprise-level transformation programs focused on AI adoption, digital service industrialization, and future-ready operating models.
• Lead the delivery of complex, multi-year strategic programs from vision to value realization, ensuring alignment with enterprise objective and return on investment
• Develop comprehensive business cases, transformation roadmaps, and success metrics for AI and digital acceleration initiatives.

2. AI & Digital Transformation Execution

• Spearhead the integration of AI/ML, GenAI, and intelligent automation into core service delivery and business processes, moving beyond pilots to scaled industrialization.
• Drive the transformation of Global capabilities into a scalable, AI-augmented technology and digital services function.
• Champion data-driven decision-making and the adoption of new digital tools and platforms.

3. Stakeholder Engagement & Change Leadership

• Act as a strategic partner to global CIOs, Country Business Leaders, and C-suite executives to shape the digital agenda and secure buy-in for transformative change.
• Lead sophisticated change management strategies to ensure smooth adoption of new technologies, processes, and mindsets across the organization.
• Manage complex stakeholder landscapes, communicating vision, progress, and value at all levels to build a coalition for change.

4. Talent & Innovation Catalysis

• Define future-state capability frameworks and lead initiatives to build a future-ready workforce, emphasizing AI literacy, data fluency, and strategic program leadership.
• Foster a culture of innovation and continuous learning, establishing practices (e.g., innovation sprints, capability academies) to sustain transformation momentum.
• Build and develop high-performing program teams capable of leading complex change.