Strategic Account Management (SAM)

We Are Waiting for You

 Hi there!

 I am Laura, the recruiter for this position. Nice to meet you!

First, a little bit about what I like the most about working at ServiZurich: The environment here is incredibly collaborative and innovative. Our tech-driven mindset fosters continuous learning and growth, creating an atmosphere where everyone can thrive.  Now, I can't wait to share this exciting journey with you at the Zurich!

Let me take a wild guess: you’ve probably sifted through countless job offers today, and they all seem to blur together. Sound familiar? Well, here’s the scoop: At Zurich, we might not have all the answers (and we’re not striving for perfection!), but we’ve got something special. Curious? Keep reading!

First off, THANK YOU for considering our company. We understand that finding the right opportunity can be tough, but I’ll try to make it easier.

Who Are We?

Let me introduce us. You’re reading about Zurich Insurance Group, a global leader in insurance, but this role specifically pertains to ServiZurich. Established in Barcelona in 2006, ServiZurich operates as an integral part of Zurich Insurance Group, providing cutting-edge technological solutions and support to Zurich's local and global business units.

In addition to our technological solutions, we excel in investment, administration, and accounting, ensuring comprehensive support for Zurich's diverse operations.

What Can You Expect?

The Strategic Account Management (SAM) is a strategic, senior-facing role acting as the single point of contact for Business Unit (BU) senior management across multiple Investment Administration & Accounting (IAA) service lines. The role represents the client holistically, ensuring alignment between BU strategic objectives and IAA service offerings, while orchestrating cross-service collaboration and innovation.

Operating with clear separation from Change, Service managers and CRM roles, the SAM focuses on strategic representation, relationship management, and cross service orchestration for BUs subscribing to multiple IAA service lines

And you might be thinking: This is great, what will my day-to-day be like, at Zurich? I’m glad you asked.

As a Strategic Account Management (SAM) you will have the opportunity to:

• Act as the single point of contact for BU senior stakeholders (e.g. CIO, CFO, Tax, Treasury) on cross-service and strategic initiatives.
• Serve as a trusted advisor to senior stakeholders, ensuring continuity of communication where individual services cannot attend routine BU interactions.
• Present a holistic view of IAA services to create demand for value‑added offerings and inform BU leadership of new service rollouts.
• Represent BU priorities in IAA strategic planning, ensuring client needs shape service roadmaps.
• Onboard new BU senior management into IAA governance, processes, and service offerings.
• Coordinate all relevant IAA services to deliver unified and consistent client experience.
• Act as a bridge between the BU and IAA Change and Project teams, ensuring BU objectives are clearly understood and reflected in project execution.
• Capture initial business requirements, perform first‑level screening, and ensure accurate representation of needs to relevant IAA services.
• Work directly with clients to co‑create innovative solutions, leveraging cross‑regional insights and best practices.
• Identify opportunities to enhance or expand the use of existing IAA solutions, both process and technology‑driven.
• Work alongside experts in various technological domains.
• Enhance your skills with real-world experience
• Contribute to a team that values your input and creativity

Your role will involve building relationships with:

• Senior management and key decision makers
• Local, regional, and group-level stakeholders
• IAA service leads across multiple service lines
• Change and Project teams within IAA

What Makes You a Great Fit?

While we’re not seeking perfection or expecting you to save the world, we believe that if you meet some of these requirements, you’ll be a fantastic fit for our team. We are waiting for you!

Professional profile

• Proven experience in senior stakeholder engagement within complex, multi‑service environments
• Strong capability in strategic relationship management, demand shaping, and client representation
• Experience working across functions, services, and geographies
• Ability to translate business needs into actionable inputs for Change and Project teams

Skills and competencies

• Strategic thinking with a strong client orientation.
• Excellent communication and influencing skills at senior levels
• Ability to operate as an orchestrator across services without owning delivery
• High level of autonomy, judgment, and stakeholder credibility
• Collaborative mindset and resilience in complex environments

And… What Makes Us Special?

As well as a competitive salary and a yearly bonus, we offer: 

• To support your work-life balance, we have adopted a flexible working model.
• Over 300 euros to set up your home office and additional monthly home office allowance.
• Wide range of internal and external trainings, including English and Spanish classes depending on the needs.
• Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits.
• Life and accident insurance.
• Collective Life retirement Plan
• 2000 referral bonus if you bring other talented people like you to the company.
• Special banking and insurance conditions plus Exclusive Employees discounts 
• Functional diversity benefits 
• Stock options and mortgage benefits.  

Where Are We Located?

Via Augusta, Barcelona.

#Li-hybrid

 We Are Waiting for You.

Can you see yourself in this role? Don’t wait any longer! Apply by sending your CV in English.

If not, no worries! We’ll meet again in the future. Feel free to share my contact details with anyone you think would be a great fit.

At Zurich, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.

ServiZurich– Your Talent, Our Strength

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  ES - Barcelona 
• Remote working: Hybrid
• Schedule: Full Time
• Recruiter name: Laura Santamaría Rodríguez