Customer Service Specialist

Our opportunity  #LI-Hybrid 
Customer Service Specialist

We are a global insurance company seeking an International Customer Service Specialist to join our team. The ideal candidate will be responsible for ensuring a seamless experience for our customers and insurance partners in the central and eastern Europe region. Your role will be crucial in maintaining the high standards of our services and strengthening our relationships with insurance partners. If you are passionate about customer service and have the skills and experience to excel in this role, we would love to hear from you. Apply now to join our team and contribute to our mission of achieving customer satisfaction through excellence in insurance services.

• Customer and Partner support: Deliver a seamless experience for customers and insurance partner with our services, ensuring high levels of satisfaction and adherence to our protocols
• Performance Monitoring: Observe and report on key performance indicators, including the speed of local policy issuance, reinsurance premium collection, and claims settlement
• Data Quality Maintenance: Ensure the quality and accuracy of data in our administrative systems to support efficient and effective operations.
• Policy Consistency: Assure the consistency of local insurance policies with our global standards and commitments to customers
• Protocol Adherence: Conduct all activities in line with our established operating protocols, ensuring compliance and operational excellence.
• Support and Query Resolution: Provide support to customers, colleagues, and insurance partners, addressing less usual queries and arrangements with professionalism and efficiency.
• Relationship Management: Maintain and further develop relationships with our insurance partners, fostering collaboration and mutual success.
• Process Automation: Support the further automation of processes to enhance efficiency and accuracy within the organization

• Bachelor's degree in Business Administration, Insurance, or a related field
• Minimum of 2+ years of experience in customer service, insurance, or a related field
• Strong understanding of insurance policies and administrative systems
• Excellent communication and relationship management skills
• Ability to work effectively in a global, multicultural environment
• Proficiency in data management and performance monitoring
• Commitment to operational excellence and continuous improvement

We offer
In accordance with the EU Pay Transparency Directive, the minimum gross monthly compensation for this position, determined based on objective and gender-neutral criteria, is 1 750 EUR/gross. The final compensation package will depend on the candidate’s qualifications and relevant experience. 

Working time benefits 
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave, Workcation 

Monetary benefits 
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus 

Other benefits 
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Massages in the office 

Learning/Development 
Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP) 

• Location: Bratislava 
• Schedule: full-time
• Hybrid working: It would be nice to meet you in the office 1-2 times a week, if you live close by. We are also open to hear your preference to work from home more often.

 
About us
At our company, we recognize the importance of fostering an open-minded, safe and inclusive environment for everyone. We stand with diversity and respect different backgrounds and lifestyles. That's why we've implemented numerous initiatives to ensure our employees feel comfortable, accepted and respected at all times.