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ServiceNow Solution Architect


Our opportunity


ServiceNow Solution Architect | HR and IT User Experience (UX)


We are seeking a ServiceNow Solution Architect to join our Global ServiceNow for Zurich & Farmers Insurance.

As a ServiceNow Solution Architect you will be accountable for the design and implementation of our next generation of best in class ServiceNow solutions. Creates and maintains constructive and supportive relationships with Business Partners and ensures all projects are initiated within IT’s delivery framework and satisfies Business Partner’s needs while aligned to both IT and Business Partner strategy. The Service Now Center of Excellence and Innovation implements, supports, maintains, and upgrades Enterprise ServiceNow solutions. The successful candidate must establish and maintain relationships both within both Zurich and Farmers IT decision makers and with external clients.


Candidates from Ukraine are encouraged to apply.


Your role


As ServiceNow Solution Architect, your main responsibilities will involve: 


  • Represent IT in the development and continual review of all BP strategy and plan, ensuring ServiceNow Portal and Mobile solutions are designed and developed for the best possible user experience
  • Works with leaders across the IT and HR User Experience (UX) organization to understand business strategies, direction, and identify needs.
  • Captures, maintains, and publishes business, information, and technical architecture artifacts and develops reference architectures, standards, and guidelines leveraged across the organization.
  • Facilitates complex design and technical discussions, reconciling differing opinions and driving the decision making process.
  • Presents architectural decisions and proposals to stakeholders to explain how business strategy alignment is satisfied and collaborates with solution architects, IT leadership, and delivery teams to ensure alignment with target and reference architectures, provide guidance, solicit feedback, and identify enterprise IT needs.
  • Creates high-level architectural specifications, ensuring feasibility, functionality, and integration with existing systems/platforms.


Your Skills and Experience


As ServiceNow Solution Architect, your skills and experience will ideally include: 


  • Experience interacting with IT Leadership at all levels.
  • 5 or more years of experience with ServiceNow in an enterprise production environment.
  • 2 or more years of architecting ServiceNow deployments
  • Hands-on experience deploying and maintaining ServiceNow solutions with experience on HR and IT User Experience and Portal experience
  • Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases, core modules, and ServiceNow best practices.
  • Demonstrate a strong technical understanding of integrating systems with ServiceNow.
  • 5 or more years of experience in Client Facing Communications (Oral, Written)
  • Demonstrate strong technical (English) communication skills, able to communicate complex technical concepts in great detail, clearly, to other technical and non-technical people.


             Preferred Technical and Professional Experience


  • Understanding of Windows, UNIX, and Linux Server infrastructure and administration, Active Directory, LDAP, Group policy objects and permission levels.
  • Knowledge of the operational use of systems monitoring tools, includes Splunk, Microsoft SCCM/SCOM, Dynatrace.
  • Knowledge of working in a development environment
  • Knowledge of Web Application Servers, Load Balancers, Databases, Server Virtualization
  • Experience with implementation, configuration, and design of the ServiceNow Security Operations suite of products would be advantageous; however, not essential.
  • Understanding in the following ServiceNow technologies/modules would be advantageous; however, not essential. The successful candidate will be willing to learn the technologies/modules below:
    • Incident, Problem, Major Incident Management and Change Management
    • Discovery & Asset Management
    • Service Portal
    • Integration Hub and APIs
    • Project/Portfolio Suite


            The successful candidate will be willing to learn the technologies/modules below:


  • Incident, Problem, Major Incident Management and Change Management
  • Discovery & Asset Management
  • Service Portal
  • Integration Hub and APIs
  • Project/Portfolio Suite


We offer 


Minimal monthly salary offer is 4000 EUR/gross plus other pay elements based on your experience.


Working time benefits
Personal days off, Concentrated work week, Additional vacation, Home office, Extra days off at occasion of childbirth, Sabbatical leave


Monetary benefits
Life insurance from Zurich Austria, Compensation for salary loss during sick leave, 3rd pension pillar contribution, Risk Life Insurance, Meal contribution on top of the legally required minimum, Years of service bonus, Wedding bonus, Baby bonus


Other benefits
Edenred electronic cafeteria, Public Transport contribution, Maternity leave benefits, Company and team events


Professional Certifications, Online Education Portals, Extensive Onboarding program, Strengths based culture (GALLUP)

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