Claims Administrator - Australian Retirement Trust

A new transformational adventure awaits you…

How does 5 weeks of annual leave, a fulfilling career you'll genuinely enjoy, and working for a reputable organization that promotes wellbeing and drives digital transformation sound to you?

As one of Forbes 2024 ‘World’s Best Employers’ and Fortune’s ‘World’s Most Admired Companies’ for 2025, Zurich - a leader in the insurance industry, is on a journey towards a brighter future… A brighter future for you - focused on your career, your wellbeing, and your community - as well as our customers and the planet.

Join us on this thrilling journey as we work towards our vision of becoming Australia's leading digital insurer. If you're eager to be part of a values-driven global organisation that's experiencing real growth and transformation, and if you share our commitment to making a tangible difference and taking continuous steps towards a sustainable future for our people, customers, communities, and our planet, then keep reading!
 

This claims work with purpose — and a partnership that truly matters.

It’s important to know, what you do matters. At Zurich, we don’t just cover, we care.

As the Group Claims Administrator for Australian Retirement Trust (ART), you’ll be part of a dedicated team supporting one of Australia’s largest and most respected super funds, working side by side in a genuine partnership built on trust, transparency, and shared outcomes. This isn’t arm’s length claims handling — it’s a collaborative relationship where your judgement, professionalism, and member first mindset directly influence the experience ART members receive. You’ll help bring the partnership to life every day, delivering thoughtful, timely decisions while contributing to a claims model that’s being actively shaped, improved, and invested in.

In this role, you will play a key part in supporting one of our strategic partnerships by keeping claims processes running smoothly and ensuring customers and partners experience consistent, high quality service. Your work helps us deliver on our commitment to caring for people when they need it most and contributes directly to our broader transformation towards simpler, smarter, and more connected ways of working.

You’ll join a team that’s embracing digital tools and new ways of operating, giving you the opportunity to shape better processes, support strong governance, and make meaningful improvements that benefit our customers and colleagues every day.

You will also be responsible for the following:

• Providing accurate and timely administrative support across group claims activities.
• Maintaining consistent and high quality records, documentation, and case information.
• Using digital platforms to keep workflows moving and ensure clear visibility of progress.
• Coordinating communication, meetings, and follow ups with internal and external stakeholders.
• Monitoring work queues, identifying delays, and escalating issues to support service levels.
• Supporting continuous improvement by highlighting opportunities to simplify and enhance processes.

Important to your success – let’s grow together

You thrive in a fast paced environment, bring a calm and organised approach to your work, and build trusted relationships through clear, respectful communication. You’re adaptable, curious, and motivated by the chance to contribute to a team that genuinely cares about doing things well.

In order to be successful, you will have the following:

• Experience in administration within a customer focused or high volume environment (claims, insurance, financial services or contact centre experience advantageous).
• Confidence using digital tools and systems to manage information and workflows.
• Strong attention to detail and a commitment to accurate record keeping.
• Ability to prioritise tasks and meet agreed timeframes.
• Experience working with stakeholders and supporting collaborative outcomes.
• A mindset focused on continuous improvement and contributing to better ways of working

Belong. Zurich is here to support you 

There are so many reasons why Zurich is a great place to be and the right choice for you, but here are just a few.

• Enjoy 5 weeks of annual leave for permanent staff through our Z leave initiative, along with 15 days of personal/carer’s leave as we empower our people to manage their own wellbeing. Plus, access to Family Care (parental leave).
• Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week for full-time employees.
• Access programs to stay healthy and feel healthier, receive an AUD$500 wellbeing payment per year, and a AUD$295 new starter e-voucher for your work-from-home setup (flex work - hybrid working), along with other great benefits through our Shine portal.
• Grow and thrive in your career with our award-winning training programs. We support and encourage your development because our strength lies in our people, and we value your individuality.
• Work with global, diverse, and inclusive teams; explore your passions, fuel innovation, drive equity, collaborate, and make a positive difference beyond your role.
• Take advantage of global mobility opportunities across more than 200 countries worldwide.
• Volunteer and work in our state-of-the-art Green Star rated offices (when you are in the office) and dress for your day.
• We plant a tree for every new employee.
• Not to mention our various employer of choice awards/memberships – WGEA; Family Inclusive Workplace; Gold AWEI Employer, Pride in Diversity… to name a few.

We could go on, but the main point is that Zurich is a great place to be, where you can truly belong, be yourself, maintain work/life balance, and thrive in a supportive environment. 
 

Zurich is an equal opportunity employer.  We are committed to ensuring that our recruitment process is fair and accessible for all candidates. If you require any special accommodations to participate in our recruitment process, we encourage you to please let us know at the time of your application.  
 

So, if you want to come on an adventure that will build a brighter future together, and feel a sense of togetherness, then please apply today to start your adventure!