Trainee Digital Support Analyst

Working hours: This role is available on a part-time, job-share or full-time basis. 

Location: Cardiff or Leeds 

Salary: £23,400 plus excellent benefits, career progression 

Closing date for applications:  14th May 2025 

Are you ready to create a more digital future? Are you looking for a career in Digital Technology? Do you want to be a part of a Global company who will invest in your development and future career? Are you ready to learn, quickly? 

As a Five-star rated eTrade insurer, we need you to help us stay on top. We put the customer at the heart of everything that we do, and we need like-minded people to join us on our journey.  

Our Digital Deployment Team supports Zurich and our customers to make the best use of our systems and ensure that our systems are supported and enhanced to maintain our Five-star rating. 

We are seeking a dedicated and detail-oriented Trainee Digital Support Analyst to support our digital initiatives and ensure the smooth operation of our digital platforms. The ideal candidate will have a strong background in digital support, a passion for technology, and a keen understanding of the insurance industry. 

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.   

Key responsibilities: 

• Provide first-line support for digital platforms, including troubleshooting and resolving technical issues. 
• Collaborate with cross-functional teams to ensure seamless integration and operation of digital tools. 
• Assist in the implementation of digital strategies to enhance user experience. 
• Conduct regular system checks and maintenance to ensure optimal functionality. 
• Responsible for making sure that systems are up and running, ensuring all our customers have the relevant accesses. 
• Identify areas of concern and engaging with our internal teams and external partners. 

Your skills and experience: 

• Strong technical skills, including knowledge of digital platforms, software, and tools. 
• Excellent problem-solving abilities and attention to detail. 
• Strong communication and interpersonal skills, with the ability to work effectively in a team environment. 
• Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. 
• Optimistic, resilient, and confident communicator. 
• Curious enough to ask the next question. 
• Passionate and care about the outcome. 

What will you get in return?  

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.  

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK  

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply. 

Who we are:    

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.    

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.   

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.    

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.   

Our culture:     

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.   

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.   

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.   

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.