E&S Financial Lines Underwriting Account Service Manager I/II

Zurich North America is hiring an experienced Underwriting Account Service Manager to join our Wholesale Financial Lines team! This position will be located in either our Chicago, IL or New York, NY office. As a member of Zurich's Underwriting team, you will enjoy the opportunity to fully apply and hone your leadership and strategic thinking skills.

This role will be filled at either the Level I or Level II.  The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.
 

Responsibilities of this role include: 

• Accountable for ensuring teams meet key operational performance goals.
• Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
• Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action.
• Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies, and answering policy coverage related questions.
• Participates in key account business relationships in person or teleconference with Underwriters.
• Conducts regular performance evaluations, ensures staff are meeting performance standards based on key operational performance metrics, staffing models and growth goals of the business units supported. Regularly conducts career development conversations with staff and creates robust development plans.
• Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
• Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
• Builds strong relationships across the business. Takes leadership role in Underwriting team huddles and meetings
• Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance.

The Underwriting Account Service Manager will be expected to lead, motivate, and develop Underwriting Account Servicing team members to deliver superior broker/customer experiences. The ability to prioritize, manage process and workflow and ensure expedited actions are taken where appropriate will be important to success in this role. This individual will be responsible for managing a team of up to 6 direct reports.

Basic Qualifications:

Level I:

• Bachelors degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

OR

Level II:

• Bachelors degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

Preferred Qualifications:

• Insurance certifications
• Knowledge of international insurance programs

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. 

The combined salary range for this position is $74,300.00 - $161,000.00. The proposed salary range for the Level I is $74,300.00 - $121,700.00, with short-term incentive bonus eligibility set at 10%. The proposed salary range for the Level II is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 10%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission. 

Location(s): AM - Chicago, AM - New York
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No  
 
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