UA Manager or Senior UA Manager

What can go right when you can grow your career?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, we have over 150 years of experience, serve more than 25 industries, and insure 90% of the Fortune 500®. Zurich strives to provide ongoing career development opportunities so you can reach your full potential and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. With the support of people like you, we are optimistic about leading the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.

Do you know someone who would be a great candidate for this opening? Zurich North America has two separate and distinct talent referral programs in the US. Please scroll to the bottom of this posting to learn more and access the links to submit your talent referral.

Zurich North America is hiring an Underwriting Account Service Manager for our Specialties Construction team! The role will be based in the midwest out of our Chicago office. 

Zurich is one of the leading insurance providers in the construction industry, our mission is to provide creative solutions for the risks our customers face today and in the future. This is an exciting time to join Construction at Zurich!

As a member of Zurich’s leadership team, you will have the opportunity to lead, motivate and develop the Property Underwriting Account Servicing team to develop and deliver customer-specific, value-added services for existing and new large accounts.

In this role, you will be responsible for:

• Accountable for ensuring teams meet key operational performance goals.
• Assess and evaluate underwriting processes in order to implement agreed technical standards, controls, practices and procedures, maintaining underwriting disciplines and identifying opportunities for improvements.
• Follows up regularly with producers as needed to discuss status of new business, upcoming renewals, and renewals in process, and to develop appropriate action.
• Performs customer service and account management responsibilities, as needed, which may include resolving issues related to billing, making changes to policies and answering policy coverage related questions.
• Participates in key account business relationships in person or teleconference with Underwriters.
• Conducts regular performance evaluations, ensures staff are meeting performances standards based on key operations performance metrics, staffing models and growth goals of the business units supported.  Regularly conduct career development conversations with staff and creates robust development plans.
• Makes staffing decisions concerning hiring and guides staff development through identifying skills and training needs, delegating tasks appropriately, and motivating staff to provide outstanding client service.
• Build insurance operations and underwriting skills and knowledge by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations.
• Builds strong relationships across the business.  Takes leadership role in Underwriting team huddles and meetings.
• Acts as subject matter expert for initiatives aimed at continuous improvement and operational performance.

This role will be filled at an Underwriting UA Manager or Senior UA Manager. The hiring manager will determine the appropriate level based upon the selected applicant’s experience and skill set relative to the qualifications listed for this position.

Basic Qualifications:

UA Manager:

• Bachelor's degree and 4 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 4 or more years' experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Knowledge of the insurance industry and the legal and regulatory environment

OR

Senior UA Manager:

• Bachelors degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• Zurich Certified Insurance Apprentice, including Associate Degree and 6 or more years of experience in the Insurance, Underwriting or Market Facing area
  OR
• High School Diploma or Equivalent and 8 or more years of experience in the Insurance, Underwriting or Market Facing area
  AND
• Experience with researching, compiling, analyzing and synthesizing data and metrics
• Experience working in a production and metrics performance environment
• Experience preparing and managing operational budgets
• Microsoft Office experience
• People management experience

Preferred Qualifications:

• Bachelors Degree
• CPCU
• Advanced knowledge of Construction Property product lines and insurance industry
• Excellent communication skills
• Excellent skills in relationship building
• Strong presentation skills
• Results oriented

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education. The combined salary range for this position is $74,300.00 - $161,000.00. The proposed salary range for the UA Manager is $74,300.00 - $121,700.00, with short-term incentive bonus eligibility set at 10%. The proposed salary range for the Senior UA Manager is $98,300.00 - $161,000.00, with short-term incentive bonus eligibility set at 15%.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

Talent Referrals

Have you spoken to your network about opportunities at Zurich? Do you know people who have the ideal profile for this exciting role? We really appreciate your efforts to recommend Zurich to your family and friends. This is a sign of trust and of your sincere belief that Zurich is an employer of choice. Zurich North America has two separate and distinct talent referral programs in the US. To be eligible to receive a referral bonus award, and to ensure your referral is considered, it is very important that you submit your referral under the appropriate talent referral program.

Referral of Current Employees Only

If you have a referral that is a current Zurich employee that you believe would be a great fit for this role, please click here to submit your referred colleague's information. Your colleague will receive an invitation to apply for this position and you will receive a confirmation of receipt of your referral within 1-2 business days of the submission.

Referrals of External Talent Only through Refer-a-Friend Program

We value the external networks of our Zurich colleagues and encourage you to share Zurich opportunities with individuals whom you believe have the potential to be a great future Zurich colleague. Please click here to learn more about referring your friends and family to Zurich. If you have a referral that you think would be a great fit for Zurich, click the "Refer Friend to a Job" action on the job posting to submit your referral.

Please visit the HR Portal to review Zurich's US Talent Referral Award policy for more details on these programs.

As you explore internal opportunities, don't forget to review the MakeYourMove@Zurich resource available on Channel Z under the MyGrowth tab.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identify, national origin, disability, or protected veteran status. 

Location(s): AM - Chicago

Remote Working: Hybrid

Schedule: Full Time

Employment Sponsorship Offered: No 

Hiring Manager Name: Alex Donnelly 

Recruiter Name: Jason Johnson

Job Level: 5M / 6M

Division: Construction

Internal Referral Bonus: $500.00

External ​Referral Bonus: $5,000.00