Digital Trading Trainee Underwriter

Working hours: This role is available on a part-time, job-share or full-time basis.

Salary: Up to £25,000 - £28,000 depending on experience

Location: Chichester

Closing date for applications: 31st August 2025

The opportunity: 

Join Our Team as a Trainee Underwriter in Chichester

Are you looking for a meaningful career where you can help small and medium-sized charities, social organisations, and Town and Parish Councils find the insurance solutions they need? If so, we’d love you to consider joining our expanding Digital Trading Customer Office as a Trainee Underwriter.

Zurich Municipal is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face. We provide insurance for organisations of all sizes across the UK, from insuring a large local authority to small community groups.

What you’ll be doing:

You’ll play a key role in analysing and underwriting new or renewal business, interacting directly with our customers, and contributing to a collaborative and fast-paced team environment.

If delivering excellent customer service is something you take pride in, this could be the ideal role for you.

Our full-time working hours are 37.5 hours per week, Monday to Friday between the hours of 9am – 5:30pm. No weekends, late nights, or bank holiday working, we also offer a hybrid working model so once you’re up to speed there is flexibility on the days required in the office.

What’s in it for you?

You’ll enjoy the opportunity to work for a global organisation that truly puts people at its heart. Communication and the ability to quickly learn are key in this role, and you’ll receive extensive training and a clear career path to support your professional growth. You’ll also be welcomed by supportive colleagues in a positive team environment.

We understand that everyone’s needs are different, which is why we offer a range of flexible working options—whether that’s part-time hours, job sharing, working from home, or compressed hours. Please let us know at interview if you have specific flexibility needs.

We want you to shine at every stage of the recruitment process. If you need any adjustments or practical support to help you perform at your best, please let us know when you apply.

Your responsibilities will include:

• Building strong relationships with customers by listening, understanding, and meeting their needs—whether you’re helping to bring new customers on board or supporting our existing ones.
• Demonstrating Zurich’s trading and negotiation values in everything you do.
• Developing your knowledge of risk and business awareness and learning about our organisation’s risk appetite.
• Quoting and setting coverage, negotiating terms and conditions for New Business, Mid Term Adjustments, and Renewals.
• Handling inbound and outbound calls, managing tasks and Live Chat, with a focus on winning new business and retaining customers.
• Resolving technical queries by referencing policies, procedures, and specifications, including on short-term projects.
• Administering and monitoring underwriting rules, guidelines, and insurance regulations.
• Being an active member of our large, multi-location Underwriting team.

What we’re looking for:

• Excellent communication skills.
• Basic knowledge of insurance or financial services is helpful, but not essential.
• A solutions-focused and service-driven mindset.
• Strong team player.
• Skills in relationship building, active listening, needs analysis, and collaborative negotiation.

What you’ll get in return:

We know that everyone’s different. That’s why Zurich offers a wide range of employee benefits so you can choose what suits you best, and tailor them as your needs change. Our benefits include a 12% defined non-contributory pension scheme, an annual company bonus, private medical insurance, and the option to buy or sell holiday days.

Learn more about our benefits here: - Employee benefits | Working at Zurich Insurance UK

Who we are

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our culture

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.