Digital Trading Underwriter - Underwriting Delivery Team

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Chichester

Closing Date: 14th December 2025

The Opportunity:

We are seeking a highly skilled and motivated Digital Trading Underwriter to join our Underwriting Delivery Team (UDT)

As part of the UDT, you’ll play a crucial role in supporting the team with their day-to-day tasks. You’ll be responsible for monitoring and triaging incoming referrals, assessing risks and gathering additional information as necessary to make decisions within agreed authority limits.

The ideal candidate will possess good knowledge of the ZM Digital Trading insurance products and services with experience underwriting the associated risks on Acturis. A passion for customer service and a keen interest in developing their underwriting skills.  

This role will be challenging but incredibly rewarding. You will be joining an experienced team where your development is key, and support will be given all the way.  

This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.

What will you be doing?

Some of your key activities will include:

• Triage the UDT mailbox, requesting additional information where necessary and allocate tasks to team members.
• Assess underwriting referrals from our Digital Trading Underwriters and make empowerment decisions within your agreed authority levels, escalating as appropriate.
• Update systems in line with business requirements; i.e Gleam, TDC, ZMID etc
• Support with the creation and delivery of new starter and general underwriting training.
• Undertake the investigation work required for any ad-hoc initiatives or projects concerning the ZM Digital Trading products/services and support with the delivery of these projects/initiatives.
• Ensure areas for improvement are identified, with actions tracked and monitored through to resolution.
• Demonstrate continued self-development – working with a mentor within the team to progress your Underwriting authority
• Ensure compliance with all relevant regulations, policies, and procedures.
• Foster a positive and collaborative team environment.

What are we looking for?

• Underwriting experience preferred
• An understanding of ZM Digital Trading Products/Services and experience using Acturis is highly desirable
• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities.
• Attention to detail and accuracy – maintain high standards in all tasks
• Confidence to question and challenge the status quo
• Proactive and the ability to manage and prioritise your own workloads
• Ability to adapt to changes and embrace new challenges
• Cert or DiP CII Qualified or actively working towards accreditation

What will you get in return?

Everyone’s different. That’s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

What happens next?

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.