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Client Services Support (12 Month Fixed Term Contract)


Job title: Client Services Support (12 Month Fixed Term Contract) 
Location: Douglas, Isle of Man

The opportunity:

This is an excellent opportunity to gain exposure to our Corporate Pensions business working within the Zurich International Corporate Client Services team on a 12 month fixed term contract.  Responsibilities include administration of Corporate Plans and their Employee policies, processing inbound and outbound payments and general queries.

You will have contact with large multi-national organisations and will need to respond to the different requirements of these entities so if you are fluent in Spanish this would be an advantage. This will involve understanding the Corporate structure, identifying the correct Anti Money Laundering documentation and liaising with Corporate entities.

Key responsibilities: 

  • Set and achieve targets to maintain productivity, efficiency and quality within defined service standards.
  • Liaising with scheme administrators.
  • Investigating and resolving queries to internal and external customers.
  • Producing timely and accurate management information.
  • Ability to prioritise to ensure key financial tasks are completed within agreed time frames.
  • Working with Corporate Relationship Management Team to ensure excellent service is provided to key schemes.
  • Identify and take forward continuous improvement opportunities.


Your skills and experience:

  • Fluent in Spanish would be desirable but not essential
  • Good financial service industry experience in a similar role is preferred within a customer service environment.
  • Experience of identifying and interpreting Corporate AML requirements is preferred but not essential.
  • Excellent verbal and written communication skills and a passion for customer service.
  • Good working knowledge of Word, Excel and Microsoft Outlook.
  • Experience of the relevant company products, systems, services and key customers.
  • Be numerate, hardworking and enthusiastic with an ability to take ownership and responsibility for customers and own actions.
  • Highly organised with great attention to detail who seeks ways to improve processes.


The reward:
In return we are offering an attractive salary plus a generous benefits package. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.  As well as this at our bespoke, state-of– the– art headquarters we have free on-site car parking.


Who we are:
Zurich International is headquartered in the Isle of Man and there are approximately 250 employees based in our Douglas-based office.
Zurich International was established in 1982, and over those 35 plus years our business model has evolved to accommodate the changing needs of insurance for both retail and corporate customers. Zurich International now focuses on offering protection and unit-linked propositions worldwide for approx. 270,000 international mobile and domestic affluent customers in its respective markets.
Zurich International supports markets in Europe, Middle East & Asia (EMEA) operating through branches in Dubai, Qatar, Bahrain, Hong Kong and Argentina. In total, Zurich International manages over $10bn of funds for both retail and corporate customers.  

Further information:
At Zurich, we aim to have a diverse mix of employees that reflects our customers and the communities in which we live and work. Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome, regardless of age, sex, gender identity, race, religion or belief, disability, sexual orientation, marriage/civil partnership, pregnancy/parental and mental health status. Our approach ensures that Zurich is a place that values different opinions, respects personal needs, and provides equal opportunities for all. We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust.


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.

Apply now »