Customer Account Manager

Location: Douglas, Isle of Man

Closing date for applications: 5th January 2026

The opportunity:

We’re looking for a Customer Account Manager (CAM) to join our Group Savings team, reporting to the Lead CAM IOM, Zurich Integrated Benefits International.

In this role, you’ll build strong relationships with existing customers and their advisers, manage your own portfolio, and support Senior Customer Relationship Managers (CRMs) with our largest accounts. You’ll play a key part in retaining customers, growing their value, and supporting new business—helping us make a bigger impact together.

You’ll also gather customer and market insights, helping us spot new opportunities and shape future Zurich propositions.

While you’ll be based in the office, some travel to customer and adviser locations may be needed.

What you’ll do:

• Build, develop, and maintain relationships with major EBCs, advisers, and customers—encouraging them to stay and grow with Zurich.
• Support Senior CRMs with stewardship reporting and member engagement and deliver directly for your own customers.
• Create account strategies to target customer growth and cross-selling, using Account Plans.
• Record key information accurately in Zurich’s CRM/CAM tool to capture opportunities.
• Represent Zurich at customer meetings, beauty parades, and corporate events.
• Contribute to the ongoing development of our proposition—bringing customer and adviser insights to the table.
• Ensure full compliance with internal and external rules and regulations.

What you’ll bring:

• Professional certification in pensions, risk, insurance, or employee benefits (desirable).
• Experience in strategic account management, ideally in an international environment.
• In-depth knowledge of employee benefits, especially savings benefit markets.
• Strong understanding of compliance for intermediaries, trustees, companies, and members.
• Ability to manage a high volume of work and adapt to changing priorities.
• Thorough knowledge of ZINT Corporate propositions.
• Skill in interpreting customer needs and turning them into retention and growth actions.
• Sales, prospecting, and presentation skills (face-to-face, phone, and web).
• Proven track record in meeting growth, income, and expense targets.
• Excellent communication, influencing, collaboration, negotiation, organisation, and motivation skills.
• Fluency in English is essential; French, Dutch, or other European languages are a plus.

Who are we? 

We are Zurich Integrated Benefits and International Life. We provide life and savings products to markets around the world.  This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

Our culture:       

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.    
   
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.        

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.    
 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.     

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