Customer Review Technician

Location: Douglas, Isle of Man 

Closing date for applications: 23rd April 2026

The opportunity:

We have an exciting opportunity to join Integrated Benefits International as a Customer Review Technician within our Customer Review Team. In this role, you’ll make a meaningful contribution by helping ensure our corporate customers meet Anti-Money Laundering (AML) standards, playing a vital part in protecting both our customers and our business.

This position offers real autonomy and influence. You’ll collaborate closely with a wide range of stakeholders across Integrated Benefits International and the wider Zurich business, giving you excellent exposure and opportunities to learn, grow, and develop your career.

Working as part of a supportive, close-knit team, you’ll be involved in:

• Collaborating with colleagues and stakeholders to clarify requirements and resolve AML-related queries.
• Engaging with customers to ensure their AML information is accurate and up to date.
• Reviewing company AML documentation and recording outcomes on internal systems.
• Building effective working relationships with key stakeholders across Integrated Benefits International and Zurich.

Key responsibilities:

• Deliver clear, empathetic communication to internal teams and customers, helping them understand AML processes and requirements.
• Ensure appropriate AML controls are followed, evidenced, and adhered to in line with regulatory and internal standards.

Your skills and experience:

• Experience working within AML, reviewing and maintaining company AML documentation.
• Strong analytical skills with excellent attention to detail.
• Clear, confident written and verbal communication skills, with the ability to explain AML requirements in an empathetic and accessible way.
• Ability to work collaboratively with colleagues and stakeholders while maintaining a strong customer-first mindset.
• Strong organisational, planning, and prioritisation skills to manage competing demands and meet business objectives.
• Commitment to integrity, reliability, and continuous improvement.
• Understanding of company AML requirements and controls.
• Knowledge of Zurich’s organisational structure, governance, and risk and control framework, or the ability to quickly develop this understanding.
• Awareness of the products, procedures, and services offered by Integrated Benefits International, or willingness to learn.
• Ability to see the bigger picture and think strategically and pragmatically.

Our culture:       

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.    
   
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.         

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.    
 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.