Customer Service Administrator

Location: Isle of Man
Closing date for applications: 6th May 2024

Do you have a passion for customer service and looking for a new challenge? 
Do you love working with people, thrive in a fast paced, collaborative environment and are driven by results? 
If the answer is yes, then a Customer Services Administrator position may be a great career path for you…. 
Don’t just take our word for it – read on to see for yourself! 
 
Who are we looking for? 
We are looking for an enthusiastic Customer Service Administrator to join our expanding team at our state of the art offices in Douglas.
 
As a Customer Service Administrator, you will deliver great customer service through a variety of channels and provide a first class service to our customers. Some of the key Skills and experience we are looking for include:
•    Excellent verbal and written communication skills.
•    Ability to cope with various workloads and pressure.
•    Naturally curious and inquisitive. 
•    A team player who can confidently interact with others but who is also able to work independently.
•    Strong attention to detail and able to use own initiative as required.
•    Open minded and willingness to explore new perspectives. 
•    A problem solver, who is open to innovation and will challenge the status quo to get the best result. 
•    Strong time management and organisational skills. 
 
A bit more about what you will be doing…. 
•    Communication on the phone to our customers.
•    Dealing with a large variety of client requests.
•    Maintaining and improving Client satisfaction. 
•    Written communications to clients using templated emails and letters.
•    Updating the business systems with responses from clients.
•    Owning a clients request and seeing it through to completion.
•    Provide our colleagues with support and assistance when required to respond to client queries.
•    An ability to prioritise workloads to ensure that we fulfil our customer obligations.
•    Liaising with other business units to resolve issues.
•    Working in line with the Controls and procedures in place.
 
Who are we?
We are Zurich International Life!  
 
We support our fellow business units who provide life and savings products to markets around the world.  Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.
 
We believe in having a diverse mix of employees that reflects our customers and the communities in which we live and work.  Our diversity and inclusion initiatives are shaping an environment where everyone feels welcome.  We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.  Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community actively through the Zurich Community Trust. 
 
This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.
 
Please take a look at the video for an insight into Zurich: 
 
https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112
 
So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.