Customer Service Administrator

Location: Douglas, Isle of Man  

Closing date for applications: 2nd July 2025 

The opportunity: 

We are excited to announce an opportunity has arisen to join our dedicated to assisting customers in enhancing their policies or closing them out. We're seeking an enthusiastic individual to join us at our state-of-the-art offices in Douglas. 

Our mission is to empower our customers to thrive in an ever-changing world. We’re not just about policies and premiums; we're about people, passion, and possibilities. Join us and be part of a newly formed team that's making a difference. 

What you’ll do:  

• Efficiently process and manage customer requests, from reinstating policies to surrender requests, from start to finish.  

• Communicate with customers to gather necessary information, provide updates, and offer support throughout the process.  

• Ensure all data is accurately entered into our systems and maintain accurate customer records.  

• Investigate requests and work with various stakeholders to resolve issues promptly.  

• Adhere to all regulatory and company guidelines.  

• Participate in training sessions and team meetings to continuously improve your skills and contribute to team success.  

What we’re looking for: 

• Friendly, approachable, and a great communicator. 

• Detail-oriented with strong organisational skills. 

• Proficient in Microsoft Office and comfortable with learning new software. 

• A team player who can also work independently. 

• Experienced in customer service (bonus points if you have experience in our industry!). 

Who are we? 
We are Zurich International Life!   
  
We support our fellow business units who provide life and savings products to markets around the world.  Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.  
  

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location. 

 
Our culture:       

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.     
 

We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.        
  

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.     

Why Zurich?  
Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package.   
  

Please take a look at the video for an insight into Zurich:  

https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112  

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.