International Customer Support Manager within Group Protection

Location: Douglas, Isle of Man

Closing date for applications:  18th December 2025

The opportunity:

We’re excited to be offering a fantastic opportunity to join the International Markets Group Protection team as a Customer Support Manager. This dynamic role offers you the chance to make your mark in a crucial part of our business. As the account manager of a portfolio of Group Life and Income Protection policies, you will oversee them through their lifecycle – from quotation to policy setup, renewals, and into claims. You will be a point of contact for our customers and brokers, strengthening our client relationships. 

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities including gaining your certification in Financial Services.

What will you be doing?

• You will be responsible for managing the operational tasks for a set of client contracts. This includes, leading the annual renewal and new business process ensuring timely and accurate delivery.
• Maintain and update customer information following processes and procedures to ensure data integrity and efficiency.
• Build and maintain strong client and broker relationships, you will be the first point of contact, ensuring prompt, accurate resolution of queries through various forms of communication e.g., telephone and emails.
• Provide exemplary customer service, and follow a ‘one-touch’ mindset
• Support the creation of accurate and detailed quotes that support Zurich to remain competitive in the Group Protection market.
• Identify opportunities to improve operational processes, driving efficient and innovative solutions for better customer outcomes.
• Ensure all activities follow Zurich’s policies including Cross-Border Business and regulatory requirements, including Anti-Money Laundering (AML) regulations.
• Identify innovative solutions to policy-related queries or issues, while ensuring alignment with Zurich’s policies and procedures.
• Complete all work to a high standard and within set SLAs, with the ability to prioritise work.
• Work closely with other internal functions to provide a smooth customer experience including Underwriting, Medical Underwriting, Distribution, Commercial and Benefit Claims.

What are we looking for?

• Excellent team-working, communication, and interpersonal skills.
• Attention to detail and proactively identify issues and recommend solutions.
• Professional and customer-centric mindset
• Enthusiastic and positive can-do attitude
• Able to adapt quickly and confidently to changing customer needs
• Keen to learn and develop your knowledge of the International Corporate Protection Solution proposition and systems
• Ability to manage, meet deadlines and work under pressure.
• Committed to supporting businesses and their employees in accessing the protection they need, in line with market standards. 

Who are we? 

We are Zurich Integrated Benefits and International Life. We provide life and savings products to markets around the world.  This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location.

Our culture:       

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.    
   
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.        

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.    
 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.