International Customer Support Manager

Location: Douglas, Isle of Man 

Closing date for applications: 26th February 2026

Do you thrive in a fast-paced environment, enjoy solving problems, and get energy from supporting others?
Are you passionate about delivering exceptional customer experiences and building strong relationships?

If this sounds like you, we’d love you to join our team.

Who are we looking for?

We're looking for an International Customer Support Manager (CSM) to join our busy Integrated Benefits International Corporate team. This role is ideal for someone who’s passionate about delivering excellent customer service, confident managing their own workload, and always looking for positive ways to improve how we work.

As a CSM, you’ll support Customer Account Managers (CAM), Client Relationship Managers (CRM), and Customer Service Operations teams across both existing plans and new business. You’ll play an important role in helping us meet our growth and retention goals while ensuring every customer receives a great experience.

You’ll be the first point of contact for key plan administrators, sponsors, and trustees, as well as the escalation point for member enquiries. You’ll ensure service standards are met, issues are resolved promptly, and colleagues are supported to deliver a seamless service.

A key part of the role will be promoting our ZIO (self‑service) platform and encouraging customers to adopt digital processes.

What you’ll do:

• Build and maintain strong, long-term relationships with customers and internal colleagues.
• Act as the go-to contact for queries, issues, and day-to-day support needs.
• Keep customers informed of regulatory changes and ensure compliance is maintained.
• Produce accurate, insightful reports to support client and trustee decision-making.
• Deliver clear training and guidance on tools such as ZIO.
• Maintain accurate documentation and records.
• Support project activities and help drive process improvements across the team.
• Problem‑solve in a fast‑paced environment, using your ability to think on your feet and provide quick, effective solutions to a variety of challenges.

What you’ll bring:

• Excellent communication skills, with the ability to simplify and clarify complex information.
• A proactive, solution-focused approach that brings people together to get things done.
• Genuine empathy and a customer-first mindset.
• Curiosity and willingness to explore new ideas and ways of working.
• Strong teamwork skills, balanced with confidence to work independently.
• Flexibility and adaptability in a changing environment.
• Strong attention to detail and organisational skills.
• Good Excel capability and a positive attitude to problem‑solving.

Who are we? 

We are Zurich Integrated Benefits and International Life. We provide life and savings products to markets around the world.  This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location. 

Our culture:       

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.    
   
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.        

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.    
 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.