Operations Administrator

Location: Douglas, Isle of Man

Join our team – Be the difference for our customers

Step into a role where every conversation counts. At Zurich, you’ll be the friendly voice our customers rely on—solving problems, answering questions, and making their day a little easier. If you enjoy connecting with people and want to make a genuine impact, we’d love to welcome you to our team.

As part of our Retail Customer Services team, you’ll be at the heart of what we do—supporting customers and helping our business run smoothly.

About Zurich Insurance:
We’re a global leader in insurance, known for our commitment to excellence, innovation, and customer satisfaction. At Zurich, we believe in creating a brighter future together—for our customers, our employees, and the communities we serve.

Why this role stands out:

• Every day is different: Tackle a wide variety of tasks from calls and queries to payment processing and policy administration.
• Grow with us: We provide comprehensive training, ongoing learning, and real opportunities for career progression.
• Meaningful impact: Your work helps customers feel supported, understood, and confident in their decisions.

What you’ll be doing:

• Responding to customer queries over the phone and supporting colleagues with complex cases.
• Investigating issues, collaborating with other departments, and finding solutions.
• Maintaining accurate records and processing a variety of servicing transactions.
• Sharing feedback to improve our services and procedures.
• Supporting client file reviews and handling AML/KYC checks.
• Sending clear, professional written communications to clients.
• Updating business systems with client responses and ensuring requests are followed through to completion.
• Prioritising your workload to meet customer commitments.
• Collaborating across business units.
• Following established controls and procedures to ensure quality and compliance.

What you’ll bring:

• Customer-centric thinking, always putting yourself in their shoes.
• The ability to actively listen and interpret customer needs .
• Strong organisational and time management skills, with attention to detail.
• Excellent communication skills—confident on the phone and in writing.
• A problem-solving mindset, always seeking the best outcome for customers.
• Calmness and positivity, even in challenging situations.
• A collaborative, team-oriented approach, balanced with the ability to work independently.
• Confidence in making decisions and influencing outcomes.
• Proficiency with Microsoft Office and adaptability to new systems.
• Initiative and curiosity—you’re eager to learn and open to new perspectives.
• A drive for results, motivating yourself and others to achieve success.

If you’re passionate about people, thrive in a dynamic environment, and are ready for a role where your contribution is truly valued, we’d love to hear from you. Take the next step with Zurich HelpPoint—where your skills can shine and your career can grow.

Who are we? 
We are Zurich International Life!   
  
We support our fellow business units who provide life and savings products to markets around the world.  Based out of the Isle of Man since 1982, Zurich has built a strong reputation as a reliable, dependable yet innovative insurer and regularly receives recognition and awards from the industry.  
  

This role is based in our state-of-the-art Isle of Man office alongside a further 360 employees at this location. 

 
Our culture:       

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.     
 

We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.        
  

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.     

Why Zurich?  
Aside from our fantastic office space, which we demonstrate in our video, we have a great benefits and reward package.   
  

Please take a look at the video for an insight into Zurich:  

https://players.brightcove.net/5768412917001/default_default/index.html?videoId=6318953386112  

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.