Senior Administrator - Financial Crime Prevention (Retail Operations 1st Line)

Location: Douglas, Isle of Man 

Closing date for applications:  21st April 2026 

The opportunity:
Do you have a passion for preventing financial crime and safeguarding customers? We’re looking for an experienced Senior Administrator to join our Retail Operations 1st Line Financial Crime Prevention team. In this key role, you will help protect our customers and Zurich’s reputation by ensuring our Anti Money Laundering (AML) standards are upheld at every step.

You’ll have the chance to work across a diverse range of AML activities, support operational teams, and contribute to the ongoing improvement of financial crime controls. If you thrive in a fast-paced environment, enjoy problem-solving, and are motivated by making a positive impact, this is the role for you.

What you’ll do:

Reporting to the 1st Line Financial Crime Prevention Team Manager, you will:

• Provide guidance and support across operational policies and controls to help mitigate financial crime risk.
• Review AML referrals and clarify requirements for processing teams, including those involving complex Trust and Company structures.
• Support servicing teams in maintaining appropriate AML controls and procedures.
• Contribute to the delivery of AML training and knowledge-sharing across the business.

• In the Team Manager’s absence, you may be required to deputise on technical matters and attend senior meeting.

Key responsibilities:

• Client Monitoring: Conduct ongoing monitoring of existing clients, including politically exposed persons (PEPs) and those based in high-risk jurisdictions.
• Screening & Analysis: Perform screening and detailed analysis relating to PEPs, sanctions, high-risk jurisdictions, and adverse media.
• Referral Processing: Manage daily AML referrals from servicing teams relating to policy withdrawals, surrenders, reinstatements, assignments, and third-party payors, ensuring compliance with all relevant procedures.
• Support & Guidance: Provide clear, practical guidance to teams, acting as a point of escalation for complex or sensitive queries.
• Procedures & Controls: Conduct annual reviews of AML procedures and identify opportunities to enhance controls, efficiency, and risk mitigation.
• Projects & Change: Represent the Financial Crime Prevention team on projects and initiatives, contributing expertise to process improvements.
• Training & Awareness: Assist with delivery of AML refresher training and promote a strong compliance culture across teams

Your skills and experience:

• Strong knowledge of the Isle of Man AML/CFT Code, FSA AML Handbook, and financial crime prevention (AML, fraud detection, investigations, sanctions).
• Practical KYC experience with individuals, companies, and trusts.
• Skilled in handling complex or sensitive AML cases.
• Excellent written and verbal communication.
• Organised, detail-oriented, and focused on quality.
• Uses initiative, sound judgement, and adapts well to change.
• Analytical, inquisitive, and effective at problem-solving.
• Customer-focused, delivering high-quality service.
• Works independently and as part of a team.
• Acts with integrity, accountability, and encourages ownership.
• Open-minded and ready to challenge the status quo.

• Ideally hold, or willing to work towards, a relevant qualification in Anti Money Laundering or Financial Crime.

Our culture:       

At Zurich on the Isle of Man, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our people to bring their whole selves to the workplace and ensure everybody is made to feel welcome, regardless of their background, race, gender or sexual identity, beliefs, or culture. We are committed to treating all our applicants fairly and with respect, irrespective of their actual or assumed background, disability, or any other protected characteristic.    
   
We have an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.        

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.    
 

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.