Administration Officer

Job Summary

Zurich Workplace Solutions (ZWS) is an entity from Zurich International located in the heart of the DIFC’s International Financial Centre. They provide localized workplace savings solutions that offer flexibility, control and make a positive difference to long-term financial security.

ZWS are the Administrator of the DIFC Employee Workplace Savings plan (DEWS), a progressive end-of-service benefit plan introduced within the DIFC in 2020.

We’re looking for a dynamic and passionate Administration Officer. Reporting to the Operations Manager, in this role you will be accountable for office service and health and safety for ZWS. Additionally, you will support Member Service administration where capacity allows. The role also covers lease management, cleaning and maintenance, health and safety, vendor relations, reception services and will also be required to support Service administration for ZWS if capacity allows. You’ll help create a safe, efficient, and welcoming workplace where everyone can thrive.

Job Accountabilities

As Administration Officer, your role will involve:

• Manage cleaning, maintenance, and repair services to maintain a safe and pleasant environment.
• Handle vendor relationships, including sourcing and contract management for office services. Maintain records, inventories, and compliance documentation.
• Supervise general facilities services.
• Implementation of health and safety policies and procedures, ensuring compliance with local regulations and Zurich standards.
• Conduct periodic health and safety audits and risk assessments; organize fire drills and emergency evacuation exercises. Primary contact for health and safety concerns, liaising with staff, vendors, and regulatory bodies.
• Support Service administration and processing where capacity allows.

Key Performance Indicators

• Office lease and vendor contracts managed accurately and proactively.
• Cleanliness and maintenance standards consistently met.
• Health and safety compliance maintained at 100%; documented completion of regular audits, risk assessments, emergency drills and tracking of incidents.
• Staff awareness and engagement in health and safety initiatives (e.g., training participation rates).
• Reception services rated highly by staff and visitors.
• Timely completion of facilities projects and issue resolution.
• QA scores on Service Admin.

Job Qualifications

To be successful in this role, you will need:

• Bachelor’s degree or equivalent qualification in business administration, facilities management, or related field.
• Formal training or certification in Occupational Health and Safety (OHS) or workplace safety standards (e.g., NEBOSH, IOSH, or local equivalent) desirable.
• 2–5 years’ experience in office administration, facilities, or vendor management roles, including direct experience in implementing health and safety policies in an office environment.

Skills and Competencies

• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Problem-solving mindset with attention to detail.