Client Support Manager (UAE Nationals Only)

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

In-Line with our Emiratization strategy, Zurich is looking to hire Emirati talents who are aspiring to develop and grow their career within the insurance industry. Working with global, diverse, andinclusive teams, we aim to guide and support you to unleash your skillset, explore your passions and make a positive impactbeyond your role – Let's Grow Together

Reporting to Head of Business Dev - Employee Benefits, as Client Support Manager you are expected to develop customer-specific, value-added services for existing and new large domestic and global customers in order to build customer awareness of the organization’s value proposition.

Job Accountabilities

As Client Support Manager, your role will involve: 

• Shows strategic alignment to client values and identity.
• Establishes and broadens excellent relationships with clients and internal teams.
• Proactively manages key stakeholder relationships ensuring the timely and accurate delivery of agreed outputs.
• Takes a proactive approach to client issue resolution; escalating where necessary and seeing through to resolution.
• Interpretation of data and identification of significant information for wider teams.
• Structures information to meet the needs and understanding of the intended audience.
• Proactively review client activity and support stakeholders in the engagement of existing members and where appropriate promote tools to target new joiners, up-selling and cross-selling business.
• Gather and understand client intelligence and identify commercial opportunities where appropriate.
• Provide accurate, compliant and timely client reports.
• Support the delivery of client MI and promote on-line activity with administrators and members.
• To act as the clients’ primary point of contact and to coordinate client responses, liaising with other team members and departments as appropriate.
• Maintaining up-to-date records of client contact and activity, communicating updates with others as appropriate.
• Proactively maintain standards, working practices and behaviors of the Client Support Management team.
• Seeks progression to roles of increased responsibility and uses knowledge to develop others and drive best practice. 

Job Qualifications

To be successful in this role, you will need: 

• Bachelor’s degree preferred (or equivalent), and prior experience in a related field.
• Understanding of Insurance, corporate savings and pensions / end of service benefits being strongly preferred.
• Previous experience working within an international and diverse cultural organization would be beneficial.

Skills:

• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Excellent knowledge of Microsoft office packages – Excel, PowerPoint and Word.
• Excellent negotiation and communication skills both written and verbal in English and Arabic.
• Digital Literacy