Customer Service Officer (UAE Nationals Only)

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local communities understand and protect themselves from risk both locally and globally.

The Costumer Service Officer will process customer requests (either via a phone call or written request) to meet the expectations of their customers by providing market leading service and retaining excellent customer relationships.

Job Accountabilities

As Customer Service Officer, the key responsibilities will be:

• Set and achieve targets to maintain productivity, efficiency and quality standards.
• Meet the requirements of their customers
• Build and maintain excellent customer relationships through processing a range of tasks and services, while demonstrating knowledge of relevant systems, products, processes, and procedures.
• Contribute to a positive and supportive team culture, and demonstrate clear adherence to customer focus, work collaboratively across all operational areas.
• Take personal responsibility for resolving basic queries from customers and agents.
• Help identifying and taking forward continuous improvement opportunities.

Job Qualifications

To be successful in this role, you will need:

• To be a UAE National with Family Book.
• Bachelor’s degree preferred (or equivalent), and 2 or more years of experience in related field.
• Understanding of the Insurance Industry and employees’ benefits.
• Previous experience working within an international and diverse cultural organization would be beneficial.
• Excellent communication skills both written and verbal in English and Arabic. 
• Expertise in systems such as AS400 and Content Navigator. 
• Analytical and problem-solving mindset.
• Accuracy and Attention to details.
• Proven ability to build and maintain strong working relationships with customers and external and internal stakeholders.
• Effective personal organization and planning skills.