Learning and Development Manager

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the world’s largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

Reporting to Head of ZAN, the Learning and Development Manager is expected to provide specialized training to customers and strategic business unit personnel on division products, services and target markets to monitor results and identify training needs for marketing and set plans to achieve desired results. 

Job Accountabilities

As Learning & Development Manager, your role will involve: 

Training Program Development: 

•    Design, develop, and implement innovative training programs and materials that address organizational needs and promote employee development.
•    Create and maintain training content, including e-learning modules, workshops, and seminars.
Program Management: 
•    Oversee the scheduling, coordination, and delivery of training programs. 
•    Monitor and evaluate the effectiveness of training programs, making necessary adjustments to improve outcomes.
•    Facilitate the licensing appointment process for companies and-or individuals that require insurance licenses in the various states for the sale of products.
•    Provide input for the development of training manuals, coverage brochures, and related matters.
•    Provide technical advice that enables a customer to solve a problem or improve business.
•    Develop and maintain positive customer relationships by meeting regularly with customers when no specific initiative is underway. 
•    Anticipate customer needs, monitor trends to recommend changes.
•    Resolve technical issues within function or unit. Analyze needs, develop and recommend alternatives for improvements to processes, customer service or products. Lead short-term (3 to 9 months), defined scope projects.

Performance Management Accountabilities:

•    Demonstrate commitment to corporate values. 
•    Take accountability for participating in the performance management cycle. Take action to improve performance on the job. 
•    Assist and support co-workers. 
•    Take action to manage your own personal development.

Job Qualifications

To be successful in this role, you will need: 

•    Bachelor’s degree in human resources, Education, Business Administration, or a related field. A master’s degree is a plus.
•    8 years of proven experience as a Learning and Development Manager or similar role in Life Insurance industry.
•    Strong knowledge of instructional design, adult learning principles, and e-learning platforms.
•    Excellent communication, presentation, and facilitation skills.
•    Ability to manage multiple projects and prioritize tasks effectively. Effective communication and problem-solving skills.
•    Knowledgeable in stakeholder and relationship management.
•    CII Level 3 Certification is a must 
•    Well-versed in multi-channel sales experience 

Functional Skills: 
•    Business Acumen
•    Effective Communication 
•    Problem Solving
•    Relationship Management
•    Strong leadership and interpersonal skills
•    Creative and innovative mindset
•    Detail-oriented with strong organizational skills