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Agency Administrator-Hybrid


Agency Administrator-Hybrid

Zurich Life Assurance is looking for an Agency Administrator to join the team in Blackrock. 

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.

Your Role


As an Agency Administrator your main responsibilities will include, but not necessarily be limited to, the following:

  • Working within the Agency Department, you will assist the team in delivering a high quality and effective service to our Distributors. 
  • Review and enhance current processes and procedures to ensure adherence to best practice. 
  • Handling a wide variety of queries from Distributors via email and telephone. 
  • Providing a world class service by maintaining and improving service levels. 
  • Assisting in achieving the overall objectives of the Department. 
  • Assisting Agency Manager & Supervisors with key tasks to ensure smooth running of admin area

More specific Roles will include but not necessarily be limited to:

  • Evaluate current work processes in place to identify areas of efficiency and process improvements. 
  • Enhance the MI Data in connection with Agency balances.
  • Assisting with the payment of commission to Distributors across all territories.
  • Process quarterly tasks, which include Negative Balances & Intermediary Due Diligence & Excel-based manual bonus payments, for both the German & Irish markets.
  • Process monthly tasks, such as Sales figures for internal Sales Staff and scheduled manual payments of commission etc.
  • Process and manage Excel-based ad-hoc manual payments of commission
  • Process Excel-based Agency Valuations
  • Assist Agency Payments Supervisor in review and streamlining of all Excel based valuation and payment processes. 
  • Assisting with the maintenance of Distributor records across all territories.
  • Ensuring that all queries from Distributors in relation to their agreement with Zurich Life are recorded and handled in a timely and efficient manner

Your Skills and Experience


As an Agency Administrator your skills and qualifications will include: 
Technical Competencies:

  • A relevant business degree and/or industry qualification.  
  • Experience in the Life and Pensions industry is preferable but not essential.
  • Proficient knowledge of MS Office Products, with specific emphasis on expertise in Excel, is a must. 


Non-Technical Competencies:

  • Excellent analytical skills. 
  • Ability to prioritise urgent work for timely delivery.
  • Accurate, with good attention to detail.
  • Excellent organisational skills.
  • Ability to work both independently and as part of a team.
  • Flexibility in working hours to meet tight deadlines.

Additional Information


Primary work location is Blackrock but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Emma Freeley is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

Apply now »