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Bodily Injury Claims Handler


Bodily Injury Claims Handler-Hybrid

Zurich Ireland is looking for a Bodily Injury Claims Handler (Hybrid model) to handle single and multi-party motor and / or casualty claims of moderate to high complexity and exposure within specified authority limits.  The person will ensure that bodily injury claims are handled in a proactive, efficient, and effective manner and with an unrelenting focus on indemnity, expense, and customer service.  

Your Role


As a Bodily Injury Claims Handler your main responsibilities will include, but not necessarily be limited to, the following:

  • Manage a portfolio of moderate to high potential claims from coverage determination, liability assessment and quantum analysis within authority limits.
  • Establish timely, accurate and consistent reserves and perform on-going reviews throughout the claims cycle within authority limit by estimating and validating value of claims. 
  • Demonstrate an advanced standard of technical claims competence for handling moderate to high complexity bodily injury claims.
  • Possess strong policy language skills enabling accurate and consistent policy wording interpretation
  • Drive cases to a timely and accurate resolution, with an absolute focus on customer service, indemnity, and expense
  • Manage key internal and external relationships to ensure all key stakeholders are informed on relevant issues
  • Provide a high standard of customer service and adherence to legal and regulatory requirements
  • Support the Lines of Business heads by providing a highly credible claims proposition to our policyholders and brokers
  • Strive for continuous improvement on claim file handling with feedback and support through the Quality Audit processes
  • Contribute to maintenance of best practice procedures for Professional Indemnity claims, consistent with global best practice

Your Skills and Experience

As a Bodily Injury Claims Handler your skills and qualifications will include: 

  • A minimum of 5 years relevant claims handler experience, handling large portfolios of bodily injury claims
  • CIP qualification required and ACII qualification desirable
  • Must be accredited under the Minimum Competency Requirements
  • Strong communication skills, both written and verbal
  • Ability to manage and prioritise workload and diary management
  • Ability to contribute effectively within a team environment and an ability to work with claims stakeholders to effectively direct claims strategy
  • Flexible and adaptable approach to work, with the ability to respond to change and learning opportunities

Additional Information


Primary work location is Dublin based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Jemma Doran  is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

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