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ECC Configuration Manager-Hybrid


ECC Configuration Manager-Hybrid


Established in 2013 and now based in Blackrock, the DTC delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. 

Zurich Dublin Technology Center is looking for an ECC Configuration Manager. 

Your Role


The Configuration Manager is responsible for the day-to-day coordination and implementation of our global configuration management strategy. Reporting into the Global Head of Change and Configuration Management you will support various security and high velocity IT projects and initiatives, ensuring that the CMDB enables their success without compromising its integrity. You will also liaise with our business units to understand their configuration requirements and translate these into viable use cases for Configuration Management. You will be provided with guidance and training to facilitate your further development within this role

As a Configuration Manager your main responsibilities will include, but not necessarily be limited to, the following:

  • Executing the day-to-day activities of the Configuration Management process
  • Maintaining the overall health of the CMDB
  • Tracking compliance to policies and procedures and resolving /escalating any compliance issues
  • Facilitating Configuration Management audits
  • Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues
  • Facilitating communication and engages business and IT management to encourage configuration management efforts and value proposition
  • Engaging with strategic projects to ensure Configuration Management can deliver required CMS functionality within project timeframes
  • Reviewing changes to the CMS infrastructure where applicable
  • Reviewing significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
  • Championing on Configuration Management services, concepts, policies and procedures throughout Zurich
  • Participating in the Configuration Control Board (CCB) and enacting changes as directed
  • Providing requirements, use cases, user stories, etc. in support of new or improving functionality of the CMS
  • Reviewing and publishing configuration management reporting


Your Skills & Experience


As a Configuration Manager your skills and qualifications will include: 

  • 3 years’ experience in an enterprise Service Management role, with specific experience in Configuration Management
  • Experience communicating with stakeholders at all levels
  • Experience analyzing use cases to understand potential impact to Configuration Management
  • ITIL 3 or 4 Foundation


Preferred Qualifications

  • ITIL v3 Expert or ITIL v4 Managing Professional

Additional Information


Primary work location is Blackrock based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Jemma Doran is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.
At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!

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