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ECC Operations Analyst



Established in 2013 and based in Blackrock, the ITS Dublin Hub delivers best in industry security and technology services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with bright individuals from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and helps us develop great services and solutions. Qualified individuals from all walks of life are encouraged to apply for our open job opportunities.

Zurich IT Services is looking for a ECC Operations Analyst who is organised, committed and technically focused individual to support the notion of “Always On” IT services; fully reflecting the strategic needs of our Business partners globally. Working within the ECC, the Operations Analyst will part of a dynamic team consisting of Technical Resolution Managers (TRM) and Major Incident Managers (MIM), as well as exposure to technical experts within the Hub organisation.   
The role incorporates technical and organisational skills to provide consultancy services, acting as a bridge between external partners, internal IT colleagues and internal stakeholders.  The primary focus is to ensure the rapid and effective resolution of major service impacting IT incidents, supporting the Major Incident Management function. In addition, the Operations Analyst will be expected to work proactively to identify and strengthen service capabilities, both at the technical and business process levels.   
This opportunity provides the ideal springboard for a motivated quick starter who can develop within the role, taking their career to the next level. 

Your Role

As a ECC Operations Analyst your main responsibilities will include, but not necessarily be limited to, the following:

  • Work closely with TRM to identify, document, strengthen and better instrument business critical technical service chains, making them more resilient, more recoverable and less likely to fail  
  • Perform triage of events displayed on ECC dashboards, liaising with internal Support Function, Service Towers and MIM 
  • Perform basic analysis on business metrics 
  • Regularly review existing platforms and recommend improvements to promote standardisation and more optimal usage of infrastructure resources  
  • Drive a continuous service improvement culture across the company and external partner community, supporting Problem Management post incident to reduce ongoing operational risk 
  • Collaborate on ECC processes ensuring day to day operational activities are documented 
  • Provide support and consultancy as needed in response to major operational incidents; supporting technical resolution work-streams as needed
  • Drive service delivery improvements with external partners 

Your Skills and Experience

 As a ECC Operations Analyst your skills and qualifications will include: 

  • 2 or more years working in an IT Operations/engineering role or IT Graduate
  • Experience of working within a large global or regional organisation within a multi-national company would be a distinct bonus 
  • Experienced in building and managing stakeholder relationships, removing obstacles towards win/win 
  • Demonstrate a good understanding and ability to follow ITIL standards 
  • Working knowledge of core infrastructure technologies, e.g. Microsoft Windows, Red Hat Linux, Databases (SQL, DB2, Oracle), Storage technologies, IP Networking, Web hosting 
  • Good understanding of cloud technologies, DEVOps and Agile methodologies 
  • Strong problem-solving skills 
  • Excellent verbal and written communication skills 
  • Professional and consistent work habits, strong work ethic, motivated to achieve goals 
  • Proven ability to succeed in both collaborative and independent work environments 
  • Ability to work within a small team to provide support for 24x7x365 environments 


You'll be rewarded with an attractive package including competitive base salary, pension, and contribution towards healthcare, plus excellent flexible benefits such as homeworking opportunities. The role also offers prospects for development and progression within a global organisation.

Additional Information

Primary work location is Blackrock. Position is Dublin -based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter Marie Byrne is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are 

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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