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Operations Administrator - Pension Payroll Department (Hybrid)


Job Summary


We are currently looking for highly motivated experienced administrator with excellent communication skills and attention to detail to fill our Pension Payroll vacancy starting immediately.

Your Role


The successful candidate’s responsibilities will include but not necessarily be limited to the following:


  • Ensuring that our customers come first is a key responsibility of the role
  • Processing customer requests in relation to the payment of ARF withdrawals, Annuities, PHI and Pension Retirement Claims. This will involve ensuring that requests are processed in accordance with Product Rules, Revenue Rules and the Company's Processes and Procedures.
  • Working towards weekly and monthly deadlines in order to make payments to our Pension Customers in a timely manner
  • Dealing with broker and customer phone call and email queries with empathy, listening to and understanding their needs.
  • Interacting with other areas of the business e.g. Sales, Customer Support, Compliance etc. to improve how we work
  • Keeping abreast of legislative and industry changes and incorporating these into Company practice
  • Complaint’s handling
  • Support change/improvement initiatives

Your Skills and Experience


As a Pension Payroll Administrator your skills and qualifications will include:


•    Has strong inter-personal and communication skills along with excellent attention to detail 
•    Complaint’s handling
•    Ability to work in a dynamic team environment
•    Be well organized, results driven and capable of working to tight deadlines
•    Strong customer focus and ability to build relationships internally and externally
•    Good working knowledge of Outlook, Microsoft Word and Excel
•    Relevant experience within financial services
•    Is willing to undertake relevant professional qualification that meets Central Bank Minimum Competency Requirements
•    Working knowledge of CorePay an advantage
•    Working knowledge of Life400 an advantage


Additional Information


Primary work location is Blackrock. Position is Dublin-based but occasional travel may be required to other Zurich locations.


If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are


Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.


Zurich is a strong brand – with our 53,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer our employees flexible working models and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.


At Zurich, we foster a culture of diversity and inclusion. Our purpose and values are designed to protect, inspire confidence and help our employees reach their full potential. We value and defend what is right and promote opportunities for equity among our professionals, regardless of gender, disability, LGBTQ +, race, ethnicity, generations, belief, etc. Join Zurich and be part of this culture. Together we are committed to delivering on our purpose - Let’s Create a Brighter Future Together!






Apply now »