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Pension Claims Administrator




Pension Claims Administrator


Zurich Life Assurance Plc is looking for an Pension Claims Administrator to work in our Pension Claims Team


Your Role


As a Pension Claims Administrator your main responsibilities will include, but not necessarily be limited to, the following:


  • To support the development and routine operation of a high performing team, which operates on the basis of self-organisation and that demonstrates alignment to the operating principles
  • Processing Pension Retirement Claims for a number of products including Defined Contribution Occupation Pension Schemes, Buy Out Bonds & AVCs. This will involve ensuring that requests are processed in accordance with the Product and legislative requirements
  • Conduct interactions with our customers - with empathy, listening to and understanding their needs
  • Dealing with broker and customer phone call and email queries
  • Complaints handling
  • Keeping abreast of legislative and industry changes and incorporating these into Company practice


Your Skills and Experience


As a Pension Claims Administrator your skills and qualifications will include:


  • Hold/be progressing towards a recognised industry qualification that meets Central Bank Minimum Competency Requirements.
  • 3 years experience working with Pension Claims or a similar enviornment
  • Knowledge of Revenue legislation regarding Pension Claims
  • Experience in the authorisation of retirement claims an advantge – including checking of work to ensure that calculations & requests are processed in accordance with the Product and legislative requirement
  • Good working knowledge of Microsoft Word, Excel
  • Previous administration experience essential
  • Working knowledge of LIFE/400 an advantage
  • Excellent verbal and written communication skill
  • Be enthusiastic, ambitious, and highly motivated
  • Ability to work in a dynamic team environment
  • Be well organised, results driven and capable of working to tight deadlines
  • Good communicator with excellent interpersonal skills
  • Ability to work independently  and as part of a team
  • Be enthusiastic ambitious self-starter
  • Excellent attention to detail is essential
  • Strong customer focus and ability to build relationships internally and externally


Additional Information


Primary work location is Blackrock. Position is Dublin based but occasional travel may be required to other Zurich locations.


If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.


Who we are


Zurich is one Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford.


Zurich is a strong brand, Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit.


At Zurich we are an equal opportunity employer.  We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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