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Head Of IT Lifecycle Management (Lifecycle Office)



Established in 2013 and now based in Blackrock, the Dublin Technology Center delivers best in industry infrastructure and security services across the Zurich Insurance Group. Whether it's with one of our core capabilities such as Cyber Security, or working with our Cloud or Crowdsourcing teams, our customers are our priority. We work hard to deliver our services excellently with our unique talent. We are committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, allows us to attract the best people, and to develop the best products, services and solutions. Qualified individuals from all walks of life are encouraged to apply. This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

Zurich Dublin Technology Center is looking for a Head Of IT Lifecycle Management (Lifecycle Office)

The role of Head of IT Lifecycle Management is an senior position with the portfolio design team in our Infrastructure & Service Management team.  In this role, you join a team of highly skilled, multi-discipline professionals responsible for the end-to-end ownership and delivery of all Infrastructure services. Successful candidate will be responsible for developing, sustaining and improving all IS&M products through industry best proactive lifecycle management of hardware and software.  You will be provided with guidance and training to facilitate your development within this role.

Your Role


As Head of IT Lifecycle Management your main responsibilities will include, but not necessarily be limited to, the following:


-    Work with product owners to deliver an enterprise-wide view of technical debt and prioritize efforts to address it.
-    Identify where teams are making sacrifices or using workarounds and shortcuts that cause a product to deviate from its non-functional requirements.
-    Collaborate with business stakeholders and product owners to understand their requirements and align technology lifecycle management strategies with their needs.
-    Lead the identification and evaluation of technical debt across various technology solutions and systems.
-    Develop and implement strategies to minimize and manage technical debt, including prioritizing technical debt reduction initiatives.
-    Provide guidance and support to development teams to address technical debt during the software development lifecycle.
-    Monitor and track progress in reducing technical debt and communicate the status to stakeholders.
-    Ensure that technical debt reduction efforts are aligned with the overall technology roadmap and business objectives.
-    Work closely with IT governance teams to ensure compliance with policies and standards related to technical debt management.
-    Stay informed about industry best practices and emerging trends in managing technical debt.
-    Establish a consistent approach for measuring technical debt across the organization, including defining metrics and key performance indicators (KPIs) to assess the level and impact of technical debt.
-    Develop frameworks and tools to facilitate the measurement and tracking of technical debt over time.
-    Collaborate with development teams and stakeholders to implement the consistent approach for measuring technical debt and ensure its adoption throughout the organization.

Your Skills and Experience


As Head of IT Lifecycle Management your skills and qualifications will include:


•    7+ years’ experience in Information Technology
•    Experience of managing cross-functional/cross-discipline teams in a large-scale enterprise environment 
•    Relevant degree or diploma programme of study 
•    Experience of working data analysis tools and methods (Microsoft PowerBI, for example)
•    Proven experience of working within supplier-led service delivery models 
•    Project/Program management experience tracking large initiatives through multiple responsible teams/suppliers

Technical Skills:

•    Experience with software engineering practices both traditional and DevOps methodologies
•    Knowledge of Architectural principles and practices
•    Systems monitoring & discovery concepts and tools
•    Demonstrated quality management and process improvement experience

Additional Information

Primary work location is Trident House, Dublin. Position is Dublin-based but occasional travel may be required to other Zurich locations.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich is one of Ireland's leading insurance companies providing a wide range of general insurance and life insurance products and services. The company employs over 1,000 people across its locations in Dublin and Wexford. 

Zurich is a strong brand. Zurich in Ireland is part of Zurich Insurance Group, a leading multi-line insurer that serves its customers in global and local markets. Our 55,000 employees worldwide form the basis of our success, helping our customers in 210 countries and territories to understand and protect themselves from risk. In order to deliver our services, we offer a competitive compensation package and interesting opportunities for further training & development. As a Zurich employee you benefit from a multitude of advantages as well as a strong culture, characterized by acceptance, diversity and team spirit. 

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

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