Trainee Claims Assessor

Job Summary

Zurich Life Assurance plc is looking for a Trainee Claims Assessor to work in our Risk Claims Department. This is a wonderful opportunity to join the Claims Team and develop a newly created role managing all aspects of Death Claims on Zurich’s Pension and Investment Product Portfolio.

This role is a controlled function under the CBI Fitness and Probity Standard.

Your Role

As a Lead Claims Assessor, you will play a key part in ensuring we deliver fair, timely, and compassionate claims decisions. Your responsibilities will include:

• Leading the assessment and signing off on complex Death, Critical Illness, and Income Protection claims.
• Providing coaching, mentorship, and training to junior assessors to support their development.
• Managing customer, employer, and broker queries with professionalism and empathy, representing Zurich Life in the market when required.
• Applying established best practices to consistently meet standards in accuracy, compliance, and service quality.
• Coordinating claim processing and ensuring timely payment of benefits.
• Ensuring all decisions adhere to Zurich’s risk and compliance policies.
• Collaborating closely with internal stakeholders to share insights, resolve queries, and drive continuous improvement.
• Supporting the Head of Claims on strategic initiatives and project work.

Your Skills and Experience

As a Trainee Claims Assessor your skills and qualifications must include:

• Excellent Attention to Detail & Clear Customer Focus
• Effective Communications
• Customer/Broker Interaction
• Good working knowledge of Life 400/Salesforce/WORD/EXCEL
• Ability to work well in a pressurised environment and to tight deadlines
• Ability to manage multiple priorities
• Meet and maintain the CBI requirements under Minimum Competency Code

Additional Information

Primary work location is Blackrock, Co.Dublin.

If you value an exciting and varied working environment and meet the above requirements, then our recruiter is looking forward to receiving your application by clicking on the button “Apply online”.

Who we are

Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 82 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns.

Reflecting its purpose to ‘create a brighter future together,’ Zurich offers protection services that go beyond traditional insurance, to support its customers in building resilience. Since 2020, the Zurich Forest project supports reforestation and biodiversity restoration in Brazil’s Atlantic Forest.

The Group has more than 65,000 employees and is headquartered in Zurich, Switzerland. Zurich Insurance Group Ltd (ZURN) is listed on the SIX Swiss Exchange and has a level I American Depositary Receipt (ZURVY) program, which is traded over-the-counter on OTCQX. Further information is available at www.zurich.com.

This role may be available part-time or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.