Accounts Technician - 12 month fixed term contract

Working hours: This role is available on a part-time, job-share or full-time basis

Location: Whiteley – office presence will be required up to 2 days per week

The opportunity: 

An exciting opportunity has arisen to join our Cash Management team based in Fareham. You will be working as part of a team who are responsible for the service delivery of a high and variable volume of Payments and Receipts, Cash Application and Cash Management activities.

Are you naturally curious? Do you love asking questions and seeking out new experiences and perspectives? We're looking for someone who is eager to understand more about our people, processes, and the broader function and business. If you have a positive and constructive mindset, we'd love to hear from you.

The team has oversight of our offshore partner, monitoring quality and performance against service levels. We provide operational support, technical guidance and look at opportunities for process improvement.

In this role you will you will be dealing with complex enquiries from a wider range of internal and external Customers. These require quick resolution to ensure minimal business, financial or customer impact.

The successful candidate will need to be able to work in our Whiteley office one day a week.

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.

What will you be doing? 

• Oversight of our offshore partner, monitoring quality and SLAs through effective collaboration
• Providing technical guidance, training and support to internal and external stakeholders
• Support for banking and payment activities ensuring activities are completed accurately and timely
• Attending service review calls with our Banking Partners, both on Teams and face to face
• Assist in the preparation of Business Resilience plans
• Completing Control activities, ensuring we complete all testing on time
• Reviewing and sign off of process documentation
• Using your initiative to identify challenges, propose and implement innovative solutions
• Managing internal & external stakeholders and developing strong relationships

 What are we looking for?

• Experience working within a Finance Operations environment or within a business area that regularly interacts with Finance Operations
• Experience of working with an offshore provider.
• Strong organisational skill, with an ability to prioritise and respond to unexpected events
• Experience of completing Control activities.
• A high level of numeracy and literacy
• Good knowledge of relevant technology including MS office applications

 What happens next?

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million. #li_hybrid

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.