Salesforce BA / Audit & Compliance (DevOps)

Salesforce BA / Audit & Compliance (DevOps)

Working hours: This role is available on a part-time, job-share or full-time basis

Location: Fareham/Swindon with hybrid working

Closing date for applications: 19th September 2025

The opportunity: 

Zurich Insurance UK is expanding its DevOps team to meet the increasing demand for digital transformation, API-led application development, Agile delivery, DevOps practices and innovation.  The DevOps team is helping the business transform by improving efficiency and by putting the customer at the heart of everything we do via our digital transformation work.

An exciting opportunity has arisen to join the DevOps Salesforce team as the Salesforce BA / Admin in our Operation team.  You will work in an Agile way alongside the Salesforce Operations Manager, Salesforce Solution Leads, Solution Architect, MuleSoft team, SmartComm team, and the wider Salesforce team to ensure the effective management and operation of the Salesforce estate comprising of five Salesforce Orgs, all while learning and growing your skill set.

If you want to work in a dynamic and challenging environment, for a company that recognizes and rewards your creativity, initiative and contribution, simply click "Apply online".

Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at the interview about the flexibility you may need.

What will you be doing? 

If you want to build applications, systems and processes that will transform Zurich, you could be part of a rapidly growing Salesforce team.  You will be a “hands on” Salesforce Business Analyst with experience in translating business needs into requirements, shaping and informing solution design and architecture, and building out Salesforce solutions using declarative development.

Zurich has positioned Salesforce as a strategic technology with six Salesforce Orgs covering Service Cloud, Sales Cloud, Salesforce Industries and Not for Profit Cloud.  You will gain a broad range of Salesforce experience across multiple lines of business, portfolios, and projects. Other responsibilities will include as follows:

Salesforce Business Analysis

• Gather, document, and analyze business requirements for Salesforce enhancements.
• Work closely with stakeholders to understand processes and identify improvement opportunities.
• Assist in the design, testing, and rollout of new Salesforce features.
• Support user adoption by preparing training materials and conducting user training sessions.
• Provide day-to-day support to users, troubleshooting issues and escalating as needed.

Compliance & Audit

• Monitor Salesforce processes to ensure ongoing adherence to internal policies and external regulations.
• Assist in preparing documentation and reports required for internal and external audits.
• Perform regular data quality checks and support remediation activities.
• Help implement controls and best practices to minimize compliance risks.
• Stay up to date with changes in relevant compliance standards and communicate updates to stakeholders.

Continuous Improvement

• Identify opportunities to streamline processes and improve data integrity in Salesforce.
• Collaborate with IT, Compliance, and Audit teams to develop practical solutions.
• Gather feedback from users and recommend enhancements.

Salesforce General

• You will be responsible for incident management and service request delivery.
• You will be working closely with Application Product Owners to deliver the enhancement requests from the backlog.
• You will be responsible for maintenance activities and proactive monitoring.
• Technical debt reduction will be key to keeping the platform stable.
• Act as an ambassador and evangelist for the DevOps and Salesforce team and engage with the Salesforce Account Management team.
• You will support Operations Manager in any other activities that maybe required.

What are we looking for?

• Strong analytical and problem-solving skills.
• You will have Salesforce certifications, or if not currently hold aspiration to acquire one.
• 1–2 years’ experience in a business analyst, CRM, or compliance/audit role (Salesforce experience preferred).
• Experienced in translating business/regulatory demand into requirements.
• Experienced in stakeholder management.
• Great interpersonal skills, and good written and oral communication skills – being able to talk directly to customers to understand change and configuration requirements.
• Comfortable working in a fast-paced environment.
• Work collaboratively with the business to elicit requirements.
• Contribute to working in a diverse team with different backgrounds and skills.
• Take responsibility for a piece of work from start to finish.
• Familiarity with regulatory frameworks (e.g., GDPR) is a plus.
• Experienced in reviewing and documenting processes.
• Attention to detail and a proactive, positive approach.
• Excellent written and verbal communication skills.
• Experience of using JIRA and Confluence

As an inclusive employer, we want to ensure that all candidates feel comfortable and can perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return?

Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:

At Zurich we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people and our planet.

With over 55,000 employees in more than 170 countries, you’ll feel the support of being part of a strong and stable company who are a long-standing player in the insurance industry.

We’ve made a promise to each other and every employee; to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.

If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. Be part of something great.

Our Culture:

At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion, which we’ve won numerous awards for. We want our people to bring the whole of themselves to work and ensure everybody is made to feel welcome, regardless of their background, beliefs or culture. We want our employees to reflect the diversity of our customers, and so are committed to treating all of our applicants fairly and with respect, irrespective of their actual or assumed background, disability or any other protected characteristic.

We’ve an environment that places a real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide the best advice and access to a wealth of lifestyle support. We’re also committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities.

We’re passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity. Our charitable arm, Zurich Community Trust, is one of the longest-established corporate trusts in the UK. In that time, we’ve awarded grants and volunteered time to deserving causes in the UK valued at over £90 million.

So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us. #LI-Hybrid