Service Administrator

Working hours: This role is available on a part-time, job-share or full-time basis.

Location: Farnborough

Closing date: 23rd July 2025

Salary: Up to £24,000 depending on experience 

The opportunity:  

Zurich Municipal is a leading provider of insurance and risk management solutions for the public and voluntary sectors. Since 1993 we’ve insured charities, voluntary organisations, housing associations, and the education and public sectors, helping our customers better understand and reduce the risks they face. We provide insurance for organisations of all sizes across the UK, from insuring a large local authority to small community groups.

We’re looking for someone to join an experienced team of Service Administrators, at Zurich Municipal. ALL are passionate about our customers; so much so it drives every decision and action we take! We like to provide innovative, creative propositions to suit our customer’s needs, and we pride ourselves on going above and beyond. Why? Simply put, we want to exceed all expectations by delivering the highest quality service that sets us apart from our competitors. 

As a Zurich Municipal Service Administrator, you will be involved in helping to shape and develop the operational direction of this specialist sector. Whilst this is not a face-to-face customer role, you will be part of a team supporting our Sales and Underwriting teams in delivering for our customers, engaging with our customers by email and telephone

We’ll support and train you in all the technical aspects of the role and will make sure that you feel part of the team from day one.

This role is available part-time, job-share or full time, this is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  If this is you, please talk to us at interview about the flexibility you may need. 

What will you be doing? 

Well, you can expect no two days to be the same, you’ll be working with your team and the wider Zurich Municipal Sales Team daily 

We need you to provide a standout service experience for customers and stakeholders and be responsible for delivering quality and timely solutions for them, supporting our end to end renewal and new business processes adhering to Legal and Governance requirements, supporting in logging complaints and providing closure information , analysing data to assist the Sales and underwriting teams in achieving targets,  managing data quality to support accurate reporting and forecasting for the wider business. This means taking ownership of your own workload and supporting colleagues to deliver our collective workload - it’s all about being a team player!

If you spot ways, we can improve things or do them differently, we’d love you to tell us, that’s how we can boost effectiveness and efficiency of our processes.

What are we looking for? 

It doesn’t matter if you haven’t worked in Insurance or Financial Services before, what we really need is a willingness to learn and to contribute. You might have some experience which would be great but what we really need are your strengths, energy and enthusiasm to come into play. 

In this role, communication will be key as you will work with a lot of functions to ensure customers experience our full proposition. You should be comfortable making decisions using both data and your own judgement to provide the best outcomes for Zurich and our customers, as this is what is most important to us. 

We’d like you to be happy to challenge processes and decisions using your attention to detail. You’ll naturally adapt your style to different workloads and pressures and be able to think on your feet. Last but not least, organisation and the ability to prioritise is really key, our customer is always foremost on our minds!

What happens next?

This will be a 2 stage Interview process, preferably face to face. 

As an inclusive employer we want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.

What will you get in return?

Everyone’s different. That’s why at Zurich; we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year.

Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday.

Follow the link for more information about our benefits - Employee benefits | Working at Zurich Insurance UK

Who we are:  

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people, and we encourage those people to give their best. 

You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. 

Our Culture: 

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers, and we want our employee base to reflect that.  

Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.  

With the above in mind, we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.  

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. 

We have won numerous awards for our work on Diversity and Inclusion. You can read about our awards on our website.  

So make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.