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Claims Handler Level 1 - (Part-Time, Job-Share and Full-Time)


The opportunity:  


Join our Glasgow Claims team, our Claims function is the largest department in our UK General Insurance business, and it’s critical in ensuring we provide our customers with an efficient, professional and empathetic service. As an experienced Claims Handler you’ll provide a quality, front line, focused claims service that supports the achievement of department. Dealing with a range of situations, our customers will look to you to work quickly to provide them support at an often-stressful time.


This role is available part-time, job-share or full time. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time.  Please talk to us at interview about the flexibility you may need.


What will you be doing? 


  • Promptly handles and positively resolves all enquiries from both customer and external contacts to ensure delivery of a focused claims service.
  • Reviews, resolves and proactively finalises claims within authority limits ensuring settlement at an optimum level with consideration to business implications.
  • Maximise productivity and profitability within the team.
  • Contribute to a positive and supportive team culture.
  • Supervisory responsibilities ad hoc basis as required


What are we looking for? 


  • Previous Insurance Claims experience (within Motor, Personal Injury, Property or Liability)
  • Proven experience in promptly handling and resolving queries with a focused claims service.
  • Ability to review, resolve and proactively finalise claims within authority limits
  • Experience of working within a team and coping with varying workloads and pressures
  • Ability to deliver excellent customer service
  • Excellent communication skills
  • Effective negotiation skills
  • Decision making
  • Ability to coach; motivate & develop where appropriate



What will you get in return? 

As well as a competitive salary we also offer an excellent lifestyle benefits package which includes: 


  • 12% company pension contribution (employee contribution optional) 
  • 25 days holiday plus an additional 3 volunteering days 
  • Annual company bonuses 
  • Contribution to medical cover 
  • Discounted technology offers 
  • Virtual GP appointments 
  • Discounted gym membership,  
  • Free flu jab 
  • Discounted gadget insurance  


At Zurich we will consider requests for flexible working on hiring.  Many of our employees work flexibly in many different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours.  Please talk to us at interview about the flexibility you may need.  


Who we are:  

With about 55,000 employees serving customers in more than 170 countries we aspire to become the best global insurer as measured by our shareholders, customers and employees. If you're interested in working in a dynamic and challenging environment for a company that recognises and rewards your creativity, initiatives and contributions - then Zurich could be just the place for you. The success of our business is built on the contributions of our highly talented employees - people who work every day to position us at the forefront of the insurance industry. We therefore look to hire great people and we encourage those people to give their best. 


You’ll feel the support of being part of a strong and stable company. A long-standing player in the insurance industry, we make every effort to address the career development needs and plans of our employees to ensure their success in the future. 



Our Culture: 

At Zurich we are proud of our culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work we have a diverse mix of customers and we want our employee base to reflect that.  


Our diversity and inclusion initiatives are creating an environment where everyone feels welcome regardless of protected characteristics.  


With the above in mind we accept applications from everyone regardless of your background, beliefs or culture however we especially welcome applications from women, people from ethnic minorities, people with a disability and people who are LGBT+ as these groups are currently under-represented in our organisation.  


We are committed to continuous improvement and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity through the Zurich Community Trust. 


We have won numerous awards for our work on Diversity and Inclusion. We are also proud to be nominated for the 2020 Insurance Times award for Diversity and Inclusion. You can read about our awards on our website.  


So make a difference. Be challenged. Be inspired. Be supported, Love what you do. Work for us.  

Apply now »